convey - Technical Account Manager
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Requirements
• 5+ years in customer-facing technical support or account management. • Strong troubleshooting, problem-solving, and cross-team coordination skills. • Experience with SQL, BI tools (Power BI, Metabase), and troubleshooting code (JavaScript/Node.js preferred). • Excellent communication and relationship-building skills. • Ability to work under pressure during urgent or high-impact events. • Experience with SaaS, cloud platforms, messaging technologies, APIs, and integrations preferred. • What You’ll Gain • A critical, high-impact role supporting enterprise customers. • Exposure to leading communication technologies. • A collaborative and innovative team environment.
Responsibilities
• Act as primary technical liaison, providing real-time updates and issue resolution. • Troubleshoot and resolve customer cases, file processing delays, and system performance issues. • Coordinate with Cloud Ops and Engineering to execute customer tasks and resolve technical issues. • Support Customer Success Managers in QBRs, executive presentations, and account strategy. • Track customer enhancements, deliver reports/dashboards, and monitor incident response. • Lead training/workshops to improve customer knowledge of products.
Benefits
• Fully covered Medical, Dental, and Vision coverage for employees • Cost share for dependents • 401(K) plan with company match • Fully covered STD/LTD • Employee Assistance Program (EAP) • Paid Maternity Leave • 12 weeks of paid parental leave for birthing parent • Paid Paternity Leave • Flexible PTO policy - We trust employees to manage their time effectively and take time off as needed to maintain a healthy work-life balance. Discretionary time off is unlimited, subject to manager approval and business needs. • 12 paid holidays throughout the year, including winter recess for all employees between December 25th-January 1st • On-site gym available for free use in Denver, CO for employees based in the Denver area
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