Application Support Engineer
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Requirements
• 2+ years of experience in Application Support or a similar technical support role • Strong SQL skills, including writing queries and troubleshooting data issues • Experience working with application monitoring/logging tools (DataDog preferred) • Familiarity with .NET, C#, or similar technologies (ability to read C# is a plus) • Experience working in Agile/Scrum environments • Strong communication skills with the ability to translate technical concepts for non-technical stakeholders • Experience supporting B2B SaaS platforms • Exposure to incident management or ITIL-based workflows • Experience identifying automation opportunities to improve support efficiency • You might thrive in this role if you’re naturally curious, stay calm under pressure, take ownership of problems through resolution, and look for ways to prevent issues from happening again — not just fix them once. • Location: This role is primarily remote (U.S. based) ideally EST hours, with the expectation of occasional visits to our offices for team collaboration, training, or company events. • This role may be based remotely out of the following states: Arizona, Colorado, Connecticut, Florida, Georgia, Illinois, Indiana, Kansas, Maryland, Massachusetts, Nebraska, New Hampshire, New Jersey, New York, North Carolina, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Virginia, and Wisconsin.
Responsibilities
• APPLICATION SUPPORT & INCIDENT RESOLUTION • Deliver Level 2 support for internal and external customers, driving tickets through high-quality resolution • Investigate application issues by analyzing logs, system behavior, and performance metrics • Monitor system health using tools like DataDog and proactively respond to alerts • Identify root causes and partner with Engineering to implement durable, long-term fixes • DATA INVESTIGATION & INTEGRITY • Write, review, and optimize SQL queries to diagnose and resolve data issues • Ensure data accuracy and integrity across integrated systems • Perform data corrections and recommend process improvements to reduce recurring issues • CROSS-FUNCTIONAL COLLABORATION • Collaborate closely with Engineering, QA, Product, and Operations in an Agile/Scrum environment • Share insights from support trends to inform feature enhancements and workflow improvements • Escalate complex issues thoughtfully while maintaining ownership and accountability • PROCESS IMPROVEMENT & DOCUMENTATION • Contribute to internal documentation and knowledge base articles • Help refine support workflows and monitoring practices • Proactively identify opportunities to improve application stability, reliability, and performance
Benefits
• Autofill from resume • Upload your resume here to autofill key application fields. • Drop your resume here! • Parsing your resume. Autofilling key fields... • or drag and drop here • Linkedin Profile • This is a remote role and can be based from one of the following states: AZ, CO, CT, FL, GA, IL, IN, KS, MA, MI, NE, NH, NJ, NY, NC, PA, RI, SC, TN, TX, VA, WI. Please confirm you reside in one of the listed states. • Are you legally authorized to work in the US? • Will you now or in the future require sponsorship for employment visa status (e.g., H-1B, etc.)? • Have you ever been employed by Foley? • Employment at Foley is contingent upon the successful completion of a background check and, if applicable to the role, a drug screening, in accordance with federal, state, and local laws. Do you acknowledge and agree to these conditions? • U.S. EQUAL EMPLOYMENT OPPORTUNITY INFORMATION (Completion is voluntary and will not subject you to adverse treatment)