Bloom & Wild Group - IT Support Specialist

• Providing first-line support for all IT-related issues via Slack, Email, Tickets, or In-person. • Troubleshooting and resolving complex technical issues for employees across the business, with a main focus on warehouse technologies. • Providing training and support to end users to ensure they are confident with our internal tools. • Managing asset tooling, ensuring our asset management platform is kept accurate and up to date. • Maintaining the knowledge base by creating and updating articles to empower self-service support. • Collaborating with IT staff and cross-functional engineering squads to resolve high-level technical blockers. • Supporting printing of greeting cards and leaflets where required. • Staying up-to-date on new technologies and industry best practices to improve our internal systems. • Travelling every other month to another site via car. • ✅ You’ll love this role if you… • We are looking for someone who is passionate about technology and helping others. You will be a great fit if you: • Are excited about problem-solving: You love taking a logical, collaborative approach to solving problems. • Have a curious mindset: You love to learn, often take initiative to improve things, and enjoy figuring out new tech. • Are a solid team player: You truly believe in the value of diverse and inclusive teams. • Have technical proficiency in: • Basic Computer Understanding: Have a basic understanding of computers and how they work. • Are organised: You take a thoughtful approach to planning and prioritising your work in a fast-paced environment. • It would be great if you also have... • 1-2 years of experience in IT support or a similar technical role. • Excellent communication skills and a customer-first service mindset. • These are some of the skills and experience we think will enable success in this role, but please don’t worry if you are missing some of these. We’re committed to building a team made up of different strengths, skills and experiences, so if you’re excited about our values, passionate about what you do and would like to join us in doing things more thoughtfully, we’d love to hear from you. • 🏡 Belonging @ Bloom & Wild • We know that we learn through our differences, and building a diverse team has always been central to creating the best experience for our customers. We value all backgrounds, perspectives, ideas and experiences, and encourage everyone to share their opinions openly within our caring and inclusive team. Our champions community actively advances our culture of inclusion and belonging, which is organised around 8 pillars of diversity. These cross-business networks offer additional opportunities for connection, education, support and celebration, and ensure that inclusivity continues to be embedded in our ways of working. • 🧭 Our ways of working • We really believe in the power of connection. For us that looks different depending on the team you work in. Some of our teams work together in person every day, whereas others may connect in person every quarter. • We also believe in flexibility that supports you, the work you do, and your team. How much you work from home and from our office depends on a balance of those needs, and you’ll agree this with your manager. • Whether it’s through a shared project, a learning and development opportunity, or an afterwork social - we trust our teams to make the right decisions (for them and us) about where and how they work each day. • We’re big on collaboration, empathy, knowledge sharing and growth, and our values drive our priorities every day: • Lead change for good: we have the guts to try new things and step up to do what matters most • Think deeply, act swiftly: we make sure there’s thoughtful rationale behind our approach and always act swiftly to implement ideas • Care wildly: we pour care and creativity into everything we do and pay attention to the things that make a difference • Stay open, be curious: we’re open about what we’re doing and why, and we welcome challenges from each other • 🌟 Work that works for you • To care wildly for our customers, firstly we care wildly for our teams. We work hard to craft a culture of thoughtfulness and care, where there is a strong sense of inclusion and belonging, enabling all of our people to thrive and be successful each day.