PagerDuty - Sr. Principal Customer Success Manager - Detroit

• 8-10 years of relevant customer-facing experience and a demonstrated track record of success • Proficiency in developing comprehensive business value ROI models, with an ability to drive strategic decision-making and deliver tangible results • In-depth expertise in SaaS business models, including a strong understanding of market trends, competitive landscapes, and customer needs • Strong understanding of IT enterprise architecture, DevOps principles and modern IT monitoring • Strong consulting skills and proven results working as a trusted advisor to drive business value for customers. • Knowledge of PagerDuty products and platform features/capabilities • Thrive in a collaborative fast pace environment and as a part of a results oriented team. • Ability to drive effective and influencing conversations at the C-level; facilitation of difficult discussions and adept at handling objections. • Worked in a DevOps environment or with a company going through a transition to DevOps. • The base salary range for this position is $112,000 - $154,900 USD. This role may also be eligible for bonus, commission, equity, and/or benefits. • Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience. • Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process. • Hesitant to apply? • Hesitant to apply? • We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for job alerts! • Where we work • PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in: • cannot • Location restrictions: Australia: Northern Territory, Queensland, South Australia, Tasmania, Western AustraliaCanada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, YukonUnited States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, WyomingCandidates must reside in an eligible location, which vary by role. • Location restrictions: • Australia: • Canada: • United States: • How we work • Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian. • People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.