• 6–12 months of experience in Technical Support or L1 Support;
• English proficiency at B1+/B2 level or higher for written communication and working with technical documentation;
• Understanding of client-server architecture, HTTP, REST API, request/response, and HTTP status codes;
• Ability to use browser DevTools (Network, Console);
• Experience with any ticketing system (Jira, Zendesk, Freshdesk, etc.);
• Ability to independently reproduce issues and clearly document them for developers: steps to reproduce, expected and actual results, timestamps, IDs, screenshots/videos.
• It's a perfect match if you have those personal features:
• Analytical thinking: looking beyond the reported symptoms to identify the root cause of an issue;
• Attention to detail when working with statuses, IDs, logs, transactions, etc;
• Ownership: taking responsibility for cases until resolution and following up on escalated issues;
• Ability to prioritize multiple cases simultaneously, considering SLAs and business impact;
• A calm and systematic approach during incidents and high-priority issues;
• Willingness to learn and quickly understand new products, systems, and processes.
• Our clients offer competitive benefits to support your professional and personal growth, including:
• Health & Wellness Focus;
• Global Medical Coverage;
• Growth Opportunities;
• Benefits Programs (compensation for the gym/stomatology/psychological service & etc.);