Descript - Lead UX Researcher
Upload My Resume
Drop here or click to browse · Tap to choose · PDF, DOCX, DOC, RTF, TXT
Requirements
• 5+ years of UX research experience • Experience working closely with product and design teams (not purely agency role) • Experience building out a collaborative research practice within a product org, where you’ve used your expertise to mentor or train others in how to conduct high-quality user research • Experience building out and maintaining research operation systems for managing study participation, feedback, research recordings, and the insights gleaned from that research • Track record of concretely influencing product and strategic decisions • Ability to scale a research practice using AI tools while maintaining the integrity of the research • Strong across both quantitative and qualitative UX research methods: your toolbox contains various tools to get to the most actionable insights (e.g., facilitating 1:1 calls with customers, conducting unmoderated research studies, short & long-form surveys, mining sales & support data, engaging with online communities) • Excellent synthesis and storytelling from complex info and data • Strong product sense and ability to turn noisy insights to clear, actionable decisions • Strong organizational skills, with a drive to ensure research data is well-catalogued for easy future access • Ability to operate with high autonomy for a wide range of activities, from research coordination to facilitation and synthesis, while balancing rigor with speed • The base salary range for this role is $166,000-225,000/year. Final offer amounts will carefully consider multiple factors, including prior experience, expertise, and location, and they may vary from the amount above. • When applying, please put the word "analog" as the first word in your cover letter. • Descript is building a simple, intuitive, fully-powered editing tool for video and audio — an editing tool built for the age of AI. We are a team of 150 and the backing of some of the world's greatest investors (OpenAI, Andreessen Horowitz, Redpoint Ventures, Spark Capital). • Descript is the special company that's in possession of both product market fit and the raw materials (passionate user community, great product, large market) for growth, but is still early enough that each new employee has a measurable influence on the direction of the company. • Benefits include a generous healthcare package, 401k matching program, catered lunches, and flexible vacation time. Our headquarters are located in the Mission District of San Francisco, CA. We're hiring for a mix of remote roles and hybrid roles. For those who are remote, we have a handful of opportunities throughout the year for in person collaboration. For our hybrid roles, we're flexible, and you're an adult—we don't expect or mandate that you're in the office every day. We do believe there are valuable and serendipitous moments of discovery and collaboration that come from working together in person. • Descript is an equal opportunity workplace—we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We believe in actively building a team rich in diverse backgrounds, experiences, and opinions to better allow our employees, products, and community to thrive.
Responsibilities
• Drive UX and product research • Lead end-to-end UX research studies across large, ambiguous problem spaces • Identify key unknowns and define the most appropriate research questions and methods to inform product decisions • Conduct exploratory, evaluative, and longitudinal research (e.g. ethnography, usability, concept testing) • Partner closely with PMs, designers, and product marketing, as well as data science, customer support, sales, and engineering, to ensure research is connected to both product decisions and real user feedback loops • Understand users and shape product direction • Develop a deep understanding of our customers, their creative goals, and the evolving AI video landscape — and use those insights to guide the product roadmap • Study how people create content, both inside and outside of using Descript — map and maintain a library of workflows, mental models, and friction points across users and use cases • Synthesize findings into clear, actionable outputs that drive decisions (e.g. frameworks, highlight reels, journey maps) • Scale UX research across the organization • Coach PMs and designers to plan and run their own research, and increase the number of teams able to run high-quality research independently • Manage research operations systems, automating where possible, for participant recruitment, feedback management, and insight sharing • Introduce new methods, tools, and rituals to improve how research is conducted, managed and shared • Find creative and pragmatic ways to bring employees closer to the voice of the customer • Host and manage programming for Insight Safari — a company-wide casual weekly gathering where we watch and discuss minimally edited user research footage together
No credit card. Takes 10 seconds.