economicmodeling - Account Manager, Customer Success - (Retention & Renewals) - 951

• Skills needed: None explicitly stated in bullet point format within the provided text. However, based on job responsibilities and context clues such as "own retention," "renewal outcomes," "manage account planning," "anticipate client needs," "ensure successful adoption," "monitor account health," "partner cross-functionally to resolve issues" and "identify and advance expansion, cross-sell, and upsell opportunities," the following skills can be inferred as necessary: • - Client relationship management • - Strategic planning with a focus on renewals and retention strategies • - Data analysis for client usage trends and success plan development • - Cross-functional collaboration to address issues impacting account health or renewals • - Upselling, cross-selling, and expansion opportunities identification aligned with institution priorities • Years of experience: None explicitly stated in the provided text. However, given that this is a senior role responsible for retention, renewals, long-term growth across higher education clients' portfolio, it can be inferred that at least 5+ years of relevant industry experience would likely benefit an applicant to handle such responsibilities effectively. • Education: None explicitly stated in the provided text. However, for a role with significant responsibility and strategic impact on client relationships across higher education clients' portfolio, it can be inferred that at least a Bachelor’s degree is required; often an MBA or equivalent experience would also enhance candidacy due to its focus on business strategy and relationship management skills. • Certifications: None explicitly stated in the provided text. However, certifications such as CSM (Certified Customer Success Manager) from NCI Global could be beneficial for this role given their relevance to customer success strategies within higher education institutions' portfol01dals of clients and renewal processes. • Must-haves: None explicitly stated in the provided text, but based on job responsibilities such as "own retention," "manage account planning" and ensuring successful adoption to support long-term client relationships implies a need for strong communication skills, empathy towards clients' needs, proactive problem resolution abilities, strategic thinking capabilities in renewal processes. • Please note that while these inferred requirements are based on the context of responsibilities and industry standards, they should not be considered as explicitly stated job qualifications without further confirmation from additional sources such as a detailed job description or direct communication with hiring personnel.