teya - People Coordinator

• People service and ticketing • Own the People Partnering Jira ticketing queue, resolving employee queries end-to-end within agreed SLAs. • Be the first point of contact for questions on policies, processes, and lifecycle events. • People operations and HRIS • Process all lifecycle changes in HiBob: new starters, leavers, contract changes, reporting line updates, and cost centre moves. • Draft and issue standard letters across the employee lifecycle: offers, probation outcomes, contract variations, promotions, and references. • Maintain and update letter templates; ensure e-signing and filing are complete. • Run monthly HiBob audits to ensure data accuracy across org structures, supervisory orgs, and job profiles. • Identify and implement ways to automate repetitive tasks in HRIS. • Document and maintain People Team processes and guides, keeping SOPs up to date and improving our Confluence knowledge base. • Employee relations and compliance • Support People Partners on ER cases: note-taking in meetings, shadowing more complex cases, and providing early intervention on emerging issues. • Build working knowledge of employment practices across UK, Portugal, Spain and Latvia to reduce legal risk and support compliance. • Data, insights, and projects • Conduct exit interviews and report on attrition trends and themes to People Partners. • Pull headcount snapshots, attrition views, and engagement survey data; produce clean summary views for People Partners and leadership. • Support non-recurring projects as directed by the People Partner or People leadership. • Coordination and admin • Manage onboarding logistics for new starters across all geographies: checklists, welcome comms, and document collection. • Own recurring People ops routines: probation reminders, benefit enrolment coordination, and site-specific rituals. • Early professional experience, whether an internship, placement year, or a role in operations, office management, administration or similar; startup or scale-up exposure is a plus. • A genuine interest in building a career in HR. • Working towards a CIPD qualification or a related degree. • An interest in UK employment practices and a willingness to build that knowledge quickly; familiarity with any of our other supported locations (Portugal, Spain, Latvia) is a plus. • Comfortable with HRIS systems (HiBob experience an advantage) and confident producing data summaries in Excel or Sheets. • Highly organised with strong attention to detail and clear written communication, particularly for formal documentation and letters. • Able to manage a varied workload, prioritise competing demands, and execute at pace. • Resilient and adaptable in a fast-moving, multi-geography environment. • Discreet and trustworthy when handling sensitive employee information. • High empathy and emotional intelligence: handles nuanced, sensitive situations with care and treats colleagues like customers by giving a thoughtful, responsive service. • Always looking for ways to improve processes and bring others along with you. • AI-curious: keen to use AI tools to automate work and, over time, build agents and workflows that make the team more efficient. Hands-on experience is welcome but not essential.