Chattermill Analytics Limited - Customer Success Manager

• Experience in a Customer Success, Account Management or XLG role • Confident managing a portfolio of accounts and keeping multiple customers progressing smoothly at the same time • Ability to build credible, trusted relationships with customers quickly and effectively • Highly organised, with a strong track record of following through on commitments • Exposure to SaaS platforms is beneficial but not required • Commercially aware, with an understanding of how customer value links to business outcomes • 🔎 Our Hiring Process • 1. Let’s introduce ourselves – you’ll complete an introductory asynchronous interview - we’d love to learn more about you, your ambitions, and what you’re looking for in your next step. • 2. Get to know your would-be manager – you’ll have a call with Holly Travis, our VP of XLG, to learn more about the role and show off your experience. • 3. Show us how you work - you’ll create a short presentation to showcase your skills to the team. • 4. Get to know your would-be team – You'll meet people you'll be working closely with from our Commercial teams. • 5. How our values and your career goals align – you’ll have a call with our cofounder to learn more about life at Chattermill and ensure we’re the right place for your next stage of growth. • We are obsessed with experience – We take our mission to rid the world of bad Customer Experience seriously, and we practice what we preach. • We believe in the power of trust – Whether it's with each other, our customers, partners, or other stakeholders, we always communicate with openness and trust.