Zapier - Sr. Engineering Manager (India Engineering Leader)
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Requirements
• You have excellent communication skills. You balance engineering concerns (technical debt, reliability, developer experience) with product and business concerns, and when the right answer isn't obvious, you build shared understanding around the decision. • You have excellent communication skills. • Things You'll Do • Things You'll Do • Lead and grow two engineering teams • Manage two teams (roughly 8–10 engineers combined, including senior and staff-level ICs), either directly or through tech leads and a future EM hire • Run weekly 1:1s, team meetings, and skip-levels; build rapport and trust with every engineer • Coach senior engineers on technical leadership, scope, and influence; grow the next generation of tech leads and managers on your teams • Own performance management end-to-end: expectations, feedback, reviews, promotions, and when necessary, performance improvement plans • Own team health and delivery performance • Define and track what "good" looks like for your teams — delivery predictability, quality, incident response, customer satisfaction, engineer engagement — and make the data visible • Identify and remove systemic blockers before they become delivery problems • Keep leadership and peer teams informed through 1:1s, async update posts, and regular hangouts • Drive AI-powered productivity • Champion AI-assisted development across your teams: coding assistants, agentic workflows, LLM-powered internal tools, and AI-augmented code review • Identify the highest-leverage places to apply AI to your team's engineering process — code generation, testing, documentation, on-call, customer issue triage, integration maintenance — and ship measurable improvements • Set the bar for what an AI-native engineering team looks like at Zapier, and share those learnings with peer teams • Stay current on AI/ML trends and help shape how Zapier's integrations leverage LLMs in the product itself • Act as Engineering Lead for India • Be the most senior engineering presence on the ground, representing Zapier's engineering org locally • Partner with Recruiting on India hiring strategy, pipeline health, and interview quality • Ensure new hires in India ramp quickly and feel connected to the broader globally distributed team • Foster a strong local engineering culture — community, learning, and cross-team collaboration across India-based Zapiens • Act as an escalation point for site-level operational and people matters • Shape technical and product strategy • Partner with your Product and Design peers to deliver customer and company value • Shape architectural decisions for the most critical integrations in the product • Participate in code reviews and design reviews, spreading technical knowledge and moving it to documentation where appropriate • Use customer feedback to guide your teams through trade-offs; know when to be rigid on quality and when to be flexible on scope • Work directly with cross-functional stakeholders (Customer Success, Support, Sales) to ensure our integrations serve their needs • Support Zapier's engineering org broadly • Recruit, onboard, and train new engineers, and contribute to continuous improvement of hiring practices in Engineering • In addition to standard incident escalation practices, organize your teams to resolve technical issues with our integrations and answer questions from internal teams • That said, we know leveling isn't always clean. If you're a strong Engineering Manager on the path to Senior EM, we'd still like to hear from you. We'll assess leveling as part of the hiring process and be transparent with you about where we land and why. • The core difference we're evaluating: a Senior EM in this role sets direction across multiple teams and coaches other managers, not just engineers. An Engineering Manager who can demonstrate they're ready to grow into that scope is someone we'd consider seriously. • Application Deadline: • The anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled. • Even though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check out this resource for a list of countries where we currently cannot have Zapiens permanently working.
Benefits
• That said, we know leveling isn't always clean. If you're a strong Engineering Manager on the path to Senior EM, we'd still like to hear from you. We'll assess leveling as part of the hiring process and be transparent with you about where we land and why. • The core difference we're evaluating: a Senior EM in this role sets direction across multiple teams and coaches other managers, not just engineers. An Engineering Manager who can demonstrate they're ready to grow into that scope is someone we'd consider seriously. • Application Deadline: • The anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled. • Even though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check out this resource for a list of countries where we currently cannot have Zapiens permanently working.
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