Contentful - Customer Success Manager, Dedicated (f/m/d)
Upload My Resume
Drop here or click to browse · Tap to choose · PDF, DOCX, DOC, RTF, TXT
Requirements
• College / University Degree is highly preferred • 5+ years of experience in a customer-facing role with renewals experience; Renewals Management, Customer Success Management, or Key Account Management experience. • Excellent oral and written communication skills in English, as well as in either French or Italian • Demonstrated success in meeting or exceeding sales or performance goals • Ability to think strategically about a customer’s goals and drive renewal and expansion opportunities to close independently • Excellent oral and written communication skills: shows excellence in previous customer and internal engagements • Collaborate effectively with cross-functional teams, including sales, product, and support • Ability to understand Contentful APIs, as well as the modern content management and digital experience stack. Independently uses Contentful data tools to engage in meaningful, proactive customer discussions and in some instances, crafts custom queries and reports (in data tools). • Well-developed attention to detail and organization skills ie: follow processes, updating the relevant systems diligently, and make suggestions on improvements where required • Technical proficiency and a keen interest in technology. Ability to communicate high-level technical concepts to customers. • Demonstrate a commitment to prioritizing customer success and aligning it with company goals • 700 people • 70 nations • Everyone is welcome here!
Responsibilities
• Build and own relationships across a full book of business. • Monitor and guide new customers to ensure value expectations are aligned and achieved from the beginning. • Understand and advise customers’ priorities with Contentful, capture and communicate KPIs and outcomes through a defined path to maturity and success. • Drive product adoption, customer satisfaction, and overall influence on customer health scores. • Lead effective and consistent business reviews based on the defined goals of the customer. • Flag and proactively mitigate risks within a book of business. • Drive renewal conversations to close with Contentful’s largest and most strategic logos, negotiate pricing and contract terms confidently. • Close renewals on time and forecast them accurately for leadership weekly. • Create and drive customer close plans for renewal. • Translate customer insights into actionable feedback for product and go-to-market teams, follow up with PMs to ensure progress. • Prepare to travel ~25% annually for onsite meetings.
Benefits
• Full-time employees receive Stock Options for the opportunity to share in the success of our company • Fertility and family building benefits, including a lifetime reimbursable wallet to support your growing family. • We value Work-Life balance and You Time! A generous amount of paid time off, including vacation days, sick days, education days, compassion days for loss, and volunteer days • Work-Life balance • You Time • Time off to care for and focus on your growing family • Use your personal annual education budget to improve your skills and grow in your career • Enjoy a full range of virtual and in-person events, including workshops, guest speakers, and fun team activities, supporting learning and networking exchange beyond the usual work duties • An annual wellbeing stipend to care for your physical, financial, or emotional health • A monthly communication phone/internet stipend and phone hardware upgrade reimbursement. • New hire office equipment stipend for hybrid or distributed employees. Get the gear you need to work at your best. • Who are we? • Who are we? • Contentful is a leading digital experience platform that helps modern businesses meet the growing demand for engaging, personalized content at scale. By blending composability with native AI capabilities, Contentful enables dynamic personalization, automated content delivery, and real-time experimentation, powering next-generation digital experiences across brands, regions, and channels for more than 4,200 organizations worldwide. More than 700 people from more than 70 nations contribute their energy and creativity to Contentful, working from hubs in Berlin, Denver, San Francisco, London, New York, and distributed worldwide.
No credit card. Takes 10 seconds.