Veeam Software - Senior Technical Account Manager
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Requirements
• Experience in a software vendor or B2B technology PS environment • Strong stakeholder management — credible at senior/exec level • PMP, PRINCE2, or MSP certification (or equivalent) • Proven ability to manage complex, concurrent customer-facing engagements end-to-end • Experience managing delivery partner and subcontractor resources • Some understanding of data protection, backup & recovery, cloud, or virtualisation environments • Fluent English; additional European languages beneficial • What You’ll Get • What You’ll Get • 25 paid vacation days, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares • Private medical, dental, and vision insurance with dependent enrolment • Life insurance with enhanced coverage and global 24/7 protection • Income protection after 26 weeks, covering a portion of salary • Defined contribution pension plan with employer match • Worldwide travel insurance for business and leisure, with option to enroll dependents • Employee Assistance Program with therapy, legal, and financial support, plus online GP services and wellbeing programs • Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops and learning events like our annual Global Day of Learning • Please note: If an applicant is permanently located outside of Germany, Veeam reserves the right to decline the application for this position. #LI-CA1 #LI-REMOTE
Responsibilities
• Own end-to-end delivery of Professional Services engagements (onboarding, implementation, consulting, technical advisory), with full accountability for outcomes and delivery quality. • Serve as the primary customer point of contact (POC), aligning scope, timelines, deliverables, and success criteria while driving strong expectation management. • Lead complex, multi-workstream program execution, including detailed project plans, milestone/dependency tracking, and proactive RAID management (risks, assumptions, issues, dependencies). • Drive technical coordination for data protection & resilience across on-premises and cloud environments, partnering with Enterprise Architects, delivery teams, and partners. • Run delivery governance and communications: kick-offs, regular delivery forums/steering reviews, and status + executive reporting including escalations. • Own stakeholder, change, and adoption management: rollout/enablement plans, training, knowledge transfer, and adoption tracking to ensure successful outcomes. • Collaborate cross-functionally and support growth with Sales/Customer Success/Support/Solution Architecture, including formal scope change control and identification of follow-up opportunities.
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