fundingcircle - Complaints Officer

• Provide the best customer experience when handling customer’s complaints in writing and over the phone • Support Root Cause Analysis and internal feedback loops to mitigate future customer problems • Investigate and respond to various complex complaints and give the customer the right outcome • Manage a caseload of customer complaints including Financial Ombudsman Service (FOS) escalated complaints within tight deadlines • We value deep expertise, but a growth mindset and good energy are what really make our team click. We’re a group that chooses to lift each other up and think smart every day. • At least 1 year of experience in a Complaints role, preferably within Financial Services • Proven experience handling complex and challenging customer complaints with excellent customer service skills • Strong attention to detail, organisational skills, and the ability to follow procedures • Experience working with the Financial Ombudsman Service or relevant regulatory bodies • Excellent verbal communication skills and strong written abilities • At Funding Circle we are committed to building diverse teams so please apply even if your past experience doesn’t align perfectly with the requirements. • You’re able to proactively identify ways to use Generative AI to streamline your daily tasks and improve your personal productivity • Confident using approved AI tools safely and effectively to enhance your output and find a better way of working • We’re building a place where everyone truly feels they belong. Even if your past experience doesn't align perfectly with every requirement, we'd still love to hear from you.