Airalo - Senior Site Reliability Engineer

• Lead the design of scalable, fault-tolerant and self-healing systems in a multi-region AWS environment. • Define and track Service Level Objectives (SLOs) and Service Level Indicators (SLIs) to drive architectural decisions and error budget policies. • Conduct blameless post-incident reviews to uncover systemic root causes and implement long-term preventive measures. • Identify patterns of manual work and lead the development of internal tools/automation to permanently eliminate them. • Develop and maintain automated runbooks and playbooks for common operational tasks and complex incident response. • Shift from simple monitoring to deep observability, ensuring high cardinality data leads to proactive actionable insights. • Proactively identify and mitigate operational risks through chaos engineering and architecture reviews. • Work with software engineers to design systems for reliability, scalability, and maintainability from the early stages of the SDLC. • Continuously evaluate and optimize system performance, capacity, and cost efficiency. • Beyond just participating, you will refine the on-call experience to reduce alert fatigue, improve MTTR, and ensure sustainable rotation health. • Must-haves: • Bachelor’s degree in Computer Engineering or a similar discipline. • 5+ years of experience as a Site Reliability Engineer or in a similar role. • 3+ years of experience with AWS services including strong knowledge of container orchestration. • 2+ years of Kubernetes experience • Deep understanding of observability principles and tools such as: Prometheus, Datadog, OpenTelemetry and similar. • Experience with leading incident management and complex postmortem analysis. • Experience and interest in managing infrastructure as code (Terraform). • Experience with chaos engineering and other techniques for testing system resilience. • Experience with CI/CD tools such as GitHub Actions for automated delivery. • Proficiency in at least one programming language (Python, Go, Java, etc.) for building automation and internal tooling. • Event-driven architecture experience (SNS, SQS etc) • Ability to work independently and collaboratively in a fast-paced environment. • Team player and open to new ideas. • Good communication skills and fluency in English. • Good to have: • Prior experience with Scrum and other agile methods. • Certification in relevant areas such as AWS Certified DevOps Engineer, Certified Kubernetes Administrator (CKA), or similar. • Prior experience with Telco Core Networks (e.g., 5G/LTE Packet Core, IMS, Signaling) and low-latency networking. • Experience with AI-driven SRE tools for anomaly detection and improvements • Contributions to open-source SRE projects or communities. • Prior work experience in telecommunications. • Deep understanding of eSIM and GSMA related technologies and services. • If you are interested in this position, please apply via the link. • By applying, you acknowledge and agree that, in case of successful application, Airalo may request to run background checks as a condition for entering into an agreement with you. Rest assured that these checks will only occur upon your prior consent and at the end of the selection process, and will be strictly limited to what is allowed under the laws that are applicable to you. All data that you share or that we collect in connection with such checks will be processed in accordance with our Privacy Policy, available here: www.airalo.com/more-info/privacy-policy?srsltid=AfmBOooBT0rXAj1FaNelZ3VfN0wvhwzvAoxdtHnOKSVETpiSjiXVuycy • We sincerely thank all applicants in advance for submitting their interest in this opportunity. Airalo is an equal-opportunity employer and values diversity, equity & inclusion. We do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to providing reasonable accommodations upon request for individuals with disabilities throughout our job interview process.