TrustArc - Associate Technical Account Manager I
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Requirements
• Bachelor's degree and 1-2 years of experience in software technical support account¬†management, or a technical¬†customer-facing role • Understanding of technological platforms and web infrastructure • Understanding of technical documentation including product specs and API integrations • Intermediate knowledge in Microsoft Excel • Intermediate knowledge of HTML/CSS/JavaScript and debuggers e.g. Firebug • Excellent customer relationship skills (client-facing, ability to assess client needs and interact with all levels of management, including and up to executive level) • Ability to work effectively cross-functionally with Product, Engineering, and Sales • Ability to work effectively in a fast-paced environment and take the initiative to learn products quickly • Strong communication skills; demonstrated successes in client communication (written and verbal) from prior work experiences
Responsibilities
• Manage and provide Tier 1 technical support for TrustArc‚ Cookie Consent Manager solution • Answer all inbound client inquiries via Zendesk with courtesy and professionalism and quickly resolve issues for our customers • Understand customer needs and translate this need into strategic solutions and recommendations • Provide technical assistance and troubleshooting to clients during implementation and deployment of the TrustArc technology products • Identify opportunities to help expand customer adoption of TrustArc products • Maintain organized documentation of projects and tasks with established projected completion dates and monitor the timeline of requested tasks and manage client expectations • Utilize various client-based tools and applications for customer management and servicing • Actively contribute to the development and documentation of the product and enforcement of processes and policies • Work and partner with others within a team-based environment • Transfer/escalate customers to appropriate departments when required • Explore feature requests that are unclear until the point you have reached a full understanding of what the customer is asking for and why • A successful candidate will have experience connecting with and managing multiple clients in a consistent and positive manner • It is highly preferred that the Associate Technical Account Manager I has a customer-facing background, experience with supporting enterprise-level clients, as well as an appreciation for and desire to learn more about privacy to help expand customer adoption of TrustArc products
Benefits
• Health, Vision, and Dental Care • Work from Home as a choice • Continuing Education Program • Opportunities to participate in philanthropic activities • Opportunities to participate in health-focused activities - mindfulness, wellness, active lifestyle • Php 20,000 employee referral program • Equal Opportunity
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