feedbackfruits - Junior Customer Success Manager APAC

• You have at least a year of experience in a client-facing role, whether that's customer success, L&D, event management, hospitality, or something similar, and you know what it means to deliver quality work under deadline pressure • You're genuinely curious about how institutions work and how people learn; you ask good questions and use the answers to adjust your approach • You can run a room. Whether it's a small faculty session or a full training for an instructional design team, you communicate clearly and adapt your delivery to whoever you're talking to • You're self-directed and a natural problem-solver who digs for root causes rather than settling for surface fixes. You're comfortable in ambiguity, you'd rather explore a new platform and figure it out than wait to be shown, and you know to Google first and ask later • You take ownership without needing to be chased. When you say you'll follow up, you do, and the people who rely on you feel the difference • You bring warmth and positive energy to every partner interaction. It's just how you are • You hold a Bachelor's degree in Education, Business, Technology, or a related field, with excellent written and spoken business English; experience in higher education or EdTech, or familiarity with an LMS like Canvas, Moodle, Blackboard, or Brightspace is a genuine plus, as is an additional APAC language • You're based in Sydney or Melbourne, and you're willing and able to travel to partner institutions across the region, to conferences, and to Amsterdam for company gatherings • 25 days of annual leave • 3 days volunteering leave per year • AUD $900 Learning & Development budget per year as well as 3 days paid leave for learning purposes • A day off for your birthday • Unlimited access to mental health support with OpenUp service (within the EU, US, and AUS) • 12% superannuation contribution on top of base salary • Annual on-target-variable bonus: 20% of annual salary • Annual salary: AUD $70,000 plus superannuation • Fully remote (Australia-wide). We do have a preference for Sydney or Melbourne-based candidates given where our partners and your future manager are, and you'll occasionally need to overlap with our Amsterdam team during European business hours. But we will go through every application! • We don’t provide visa or sponsorships for this role, so you will need to have full working rights in Australia!