Nium - Senior Technical Support Engineer
Requirements
• 5-7 yrs experience in Supporting production applications on AWS or other cloud platforms. • Good knowledge of RDBMS (PostgreSQL or MSSQL) and NoSQL databases. • Willing to work in day/night shifts. • Understanding of troubleshooting and monitoring microservice and serverless architectures. • Working knowledge of containerization technology and various orchestration platforms. e.g., Docker, Kubernetes etc. for troubleshooting and monitoring purposes. • Experience in build and deploy automation tools (Ansible/Jenkins/Chef). • Experienced in release and change management, incident, and problem management both from a technology and process perspective. • Familiar with Server log Management with tools like ELK, and Kibana. • Certification in ITIL, COBIT or Microsoft Operations Framework would be an added plus. • Experience with Scripting languages or shell scripting to automate daily tasks would be an added plus. • Ability to Diagnose and Troubleshoot Technical Issues. • Ability to work proactively to identify the issue with the help of log monitoring. • Experienced in monitoring tools, frameworks, and processes. • Experience with one or more case-handling tools like: Freshdesk, Zendesk, JIRA. • Skilled at triaging and root cause analysis. • Ability to provide step-by-step technical help, both written and verbal.
Responsibilities
• Based on customer insights and channel performance data, develop and execute on a content roadmap that engages key personas at each point in the customer journey, from top-funnel acquisition to nurture and ongoing customer education, both on Nium offerings as well as the industry. • Build, develop and manage a high-performing team and culture to achieve breakthrough results; exceptionally high standards and holds self and others accountable. • Generating editorial ideas and concepts. • Work with regional Growth Marketing teams to ensure content development aligns with funnel-building objectives for each target segment. • Measure the impact of our content strategy as well as the performance of individual assets and proactively refine our resource allocation and prioritization accordingly.
Benefits
• We Value Performance: Through competitive salaries, performance bonuses, sales commissions, equity for specific roles and recognition programs, we ensure that all our employees are well rewarded and incentivized for their hard work. • We Care for Our Employees: The wellness of Nium’ers is our #1 priority. We offer medical coverage along with 24/7 employee assistance program, generous vacation programs including our year-end shut down. We also provide a flexible working hybrid working environment (3 days per week in the office). • We Upskill Ourselves: We are curious, and always want to learn more with a focus on upskilling ourselves. We provide role-specific training, internal workshops, and a learning stipend. • We Celebrate Together: We recognize that work is also about creating great relationships with each other. We celebrate together with company-wide social events, team bonding activities, happy hours, team offsites, and much more!
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