dbt Labs - Manager, Customer Solutions Engineering
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Requirements
• Extensive experience in technical support or engineering, preferably with enterprise-level customers in a SaaS environment.- A proven track record of building and leading high-performing technical support or engineering teams.- Exceptional problem-solving skills, with a capacity to handle complex technical issues and provide effective solutions.- Excellent communication and interpersonal skills, capable of navigating diverse cultural and regional nuances within a global team.- Adeptness at project and program management, with a keen ability to organize, prioritize, and manage cross-functional projects. • Experience with analytics engineering tools and processes.- Familiarity with SQL, including the ability to read, interpret, and write queries.- A proven background in collaborating with engineering and product teams to build scalable solutions for bug triage and investigation, quantitative product feedback, and communicating “the voice of the customer”.
Responsibilities
• Lead and develop a team of Customer Solutions Engineers across the APJ regions, ensuring high-quality technical support for enterprise customers.- Strategize and implement support processes to enhance support operations, facilitating smooth and efficient issue resolution.- Foster a culture of continuous learning and professional growth within your team, ensuring they are equipped to support the evolving landscape of dbt Cloud and the modern data stack.- Collaborate with cross-functional teams to enhance customer satisfaction, drive product adoption, and ensure a seamless customer experience.- Monitor and analyze team performance, providing regular feedback and coaching to improve efficiency and effectiveness.- Advocate for customers within the organization, ensuring their needs and feedback influence product development and innovation.- Lead by example, offering hands-on support and guidance to both customers and team members, driving towards excellence in every interaction.
Benefits
• Salary:We offer competitive compensation packages commensurate with experience, including salary, equity, and where applicable, performance-based pay. • The typical starting salary range for this role is: $203,000 - $246,000 AUD • Equity Stake • Unlimited vacation (and yes we use it!) • 401k w/3% guaranteed contribution • Excellent healthcare • Paid Parental Leave • Wellness stipend • Equity or comparable benefits may be offered depending on the legal limitations • What to expect in the hiring process (all video interviews unless accommodations are needed): • (all video interviews unless accommodations are needed): • Interview with Talent Acquisition Partner (30 Mins) • Interview with Hiring Manager (45 Mins) • Take Home Project (typically submission within a week) • Project Deep Dive (45 Mins) • Team Interviews (4 - 45 Mins rounds with /Cross Collaborators/Leadership)
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