AlphaSense - Audio Visual Engineer
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Requirements
• 3+ years of hands-on experience deploying and supporting Zoom Rooms in a corporate enterprise environment. • Deep proficiency with the Zoom platform including Zoom Rooms, Zoom Phone, and Zoom Webinars — including admin console management and troubleshooting. • Experience producing and operating Zoom Webinars for audiences of 100+ participants, including host controls, polling, Q&A, and panelist management. • Solid understanding of AV signal flow, networking fundamentals (TCP/IP, VLANs, multicast), and how they intersect in a conference room environment. • Proven ability to troubleshoot AV and conferencing issues under pressure in a live meeting or event context. • Strong communication skills and a customer-first mindset when supporting executives and employees. • Ability to work on-site at our NYC HQ with occasional travel to other office locations. • The following experience is a strong plus and will differentiate candidates for this role: • Experience operating professional audio mixing consoles (e.g., Yamaha, Behringer, Allen & Heath) in a live event or broadcast context. • Hands-on experience with high-end video capture and recording equipment, including professional cameras (PTZ or DSLR/mirrorless), capture cards, and switchers (e.g., Blackmagic ATEM, Roland). • Familiarity with streaming production tools such as OBS, Telestream Wirecast, or vMix. • Experience supporting executive Town Hall events end-to-end, including stage AV, presenter confidence monitors, and hybrid audience management. • Knowledge of digital signal processors (DSPs) such as Biamp or QSC for audio tuning and room acoustics. • Certifications in Zoom (ZCS), CTS (Infocomm), or equivalent AV industry credentials. • Experience with ITSM platforms such as Jira Service Management for AV ticket tracking and change management.
Responsibilities
• Own the end-to-end support lifecycle for Zoom Rooms across all global office locations, including hardware provisioning, configuration, troubleshooting, and ongoing maintenance. • Administer and support Zoom Webinar production for company-wide and external-facing events, including pre-event testing, live A/V operations, and post-event debrief. • Partner with Facilities and IT leadership to design, deploy, and refresh conference room AV systems including displays, cameras, speakers, microphones, and control systems (e.g., Crestron, Neat Pad). • Serve as the primary AV resource for all hands meetings, Town Halls, and executive broadcasts, managing the full production workflow from setup through teardown. • Maintain a proactive monitoring and alerting posture for AV room health, escalating and resolving issues before they impact meetings. • Document AV standards, configurations, room guides, and runbooks as part of the Secure IT knowledge base. • Evaluate and recommend new AV technologies, equipment, and vendors to continuously elevate the AlphaSense meeting experience. • Support remote and APAC office locations by establishing scalable standards, shipping equipment, and providing remote guidance to local teams. • Collaborate with IT, Facilities, and People teams on office buildouts, moves, and new room deployments.
Benefits
• Hybrid-friendly culture with an expectation of regular on-site presence at our NYC HQ for event and room support. • Collaborative team environment within a security-first Corporate Technology organization (Secure IT program). • Access to cutting-edge AV, conferencing, and collaboration technology across a global footprint. • Competitive compensation, equity, and benefits package. • Opportunities for professional growth and investment in certifications and training. • For base compensation, we set standard ranges for all roles based on function and level benchmarked against similar stage growth companies and internal comparables. In order to be compliant with local legislation, as well as to provide greater transparency to candidates, we share salary ranges on all job postings regardless of desired hiring location. Final offer amounts are determined by multiple factors including candidate experience/expertise and may vary from the amounts listed below. • You may also be offered a performance-based bonus, equity, and a generous benefits program.
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