NICE - Lead Site Reliability Engineer

• Must have 6+ years of experience in Site Reliability Engineering • Excellent technical, analytical and troubleshooting skills • Experience and in-depth knowledge of databases and data handling (MS-SQL, Elasticsearch, YML, JSON, XML) • Experience with Azure cloud • Experience with infrastructure/configuration as code and version control (ARM, BICEP, Git) • Strong Experience managing monitoring, alerting and dashboarding platforms (Azure Monitor, Prometheus, Grafana, Elasticsearch) • Demonstrable experience of supporting live cloud services and platforms • Expert in developing queries for dashboards and alerting for microservices. • Expertise in developing custom metrics for microservices • Collaborate with DevOps and engineering teams to establish and enforce SLOs, SLAs, and error budgets. • Production experience with Kubernetes and containerization (AKS) • Exposure to Azure DevOps pipelines is desirable (CI/CD) • Strong experience in infrastructure as a code, design and implementation strategies. • Experience with AI (tools) to automate and accelerate is a plus. • Good listener, able to identify and validate assumptions. • Able to use effective questioning to confirm understanding of a customer problem and then provide help to solve it. • Methodical troubleshooting, technical skill and attention to detail used in diagnosing problems and reproducing issues in a local environment. • Multi-tasking and time-management to prioritise and switch between varied tasks. • Proven ability to develop and implement a strategic vision for platform services, observability, and provisioning. • Strong understanding of cyber security principles, governance, and compliance frameworks. • Strong understanding and experience of cloud platforms, containerisation, and microservices architecture. • Broad background across information technology with the ability to communicate clearly with non-security technical SMEs at a comfortable level. • Strong proficiency in technical scoping, architecture design, and integration of security tools and processes. • Ability to translate business needs into scalable, user-centric cloud solutions. • Excellent communication and collaboration skills, with a focus thought leadership and solution development. • Experience in both operational and transformation roles or a clear working understanding of both perspectives. • Knowledge of compliance with relevant frameworks, including ISO 27001, Cyber Essentials + or FEDRAMP • Tooling • Kubernetes (Ideally AKS) • Azure Devops Pipelines • Elasticsearch and Cloud Observability Stacks • IAC (Bicep/Terraform) • Powershell / C# • Beneficial Certifications • Requisition ID: 10820Reporting into: Director, Engineering, Role Type: Individual Contributor • NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. • Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.