wheel - Strategic Account Manager
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Requirements
• Industry Experience: 5-7+ years of experience in account management or customer success roles, preferably within digital health or life sciences industries. • Healthcare Expertise: 4+ years of experience in healthcare, ideally working with large or enterprise-level organizations. • Strategic Business Sense: Ability to support strategic decisions both internally at Wheel and externally with our customers, by furthering the reach and impact of our customers’ virtual health programs. • Relationship & Communication Skills: Excellent interpersonal skills with the ability to effectively communicate with clients at all levels of an organization. • Results-Oriented: Demonstrated ability to meet or exceed account retention and growth targets. • Customer-Obsessed: Customer-focused mindset with a passion for delivering exceptional client experiences. • Self-Motivated: Proactive, independent worker who can also thrive as part of a team while managing multiple accounts simultaneously. • Additional Core Competencies: • Technical Familiarity: Knowledge of the digital health landscape, healthcare trends, and familiarity with CRM software. • Problem Solving: Strong analytical skills with a proactive approach to addressing client needs and issues. • Educational Background: Bachelor's degree in Business, Marketing, Healthcare Management, or a related field (or equivalent work experience).
Responsibilities
• Client Relationship Management: Establish strong and long-lasting relationships with our existing clients, serving as their main point of contact and building a deep understanding of their unique needs and objectives. • Customer Success & Feedback: Ensure overall customer satisfaction by proactively addressing concerns, responding to issues promptly and effectively, and gathering client insights to contribute to product improvement efforts. • Account Growth & Planning: Develop strategic account plans and identify and execute opportunities for upselling and cross-selling our virtual care products and services to increase account revenue and meet growth targets. • Renewal Management: Lead contract renewals, managing the renewal process, and working closely with clients to ensure timely contract extensions. • Product Expertise: Develop a deep understanding of our virtual health products and their applications to offer valuable insights and solutions to clients. • Training & Onboarding: Coordinate with Implementation teams to ensure smooth onboarding for new clients and provide ongoing support. • Sales & Cross-Functional Collaboration: Partner with sales and internal teams to execute strategic plans and provide input on potential expansion opportunities. • Wheel is unable to consider sponsoring a new qualified applicant for employment authorization for this position. The role will remain open until May 31, 2026. Any eligible candidate that meets the essential criteria of the role may apply via the job posting or through Wheel’s career page up until the designated application deadline. • As an employee of Wheel, you’ll enjoy our Total Rewards Program to help secure your financial future and preserve your health and well-being, including: • Medical, Dental and Vision • Ancillary: Life, Short and Long Term Disability • Parental Leave • Stock options
Benefits
• Wheel is committed to equal employment opportunities for all team members. Every decision we make regarding employment is solely based on merit, competence, and performance. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. • Research shows that underrepresented groups typically apply only if they meet 100% of the criteria listed. At Wheel, we encourage women, people of color, and LGBTQ+ job seekers to apply for positions even if they don’t check every box for the role.
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