Crypto.com - Application Support Engineer — Blockchain Security & AI Automation
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Requirements
• "Support Nature" mentality with an innate drive to investigate the deep root cause of issues and a perfectionist’s streak regarding system stability. • Past job experiences in supporting applications. • Hands-on experience in using AI/LLMs to automate workflows, or infrastructure monitoring. • Strong communication to bridge between end-users and the engineering team such as ability to distill complex application/blockchain/DApps issues into clear, empathetic updates for users, while simultaneously delivering root-cause data to engineers to expedite fixes. • Degree in Computer Science or Engineering or Information Technology or similar discipline. • Knowledge in programming languages such as Rust or Python or Node.js or Golang. • Blockchain/Web3 technical depth with hands-on experience writing/deploying DApps in Solana or EVM. Practical experience with staking across blockchains. • Life @ Crypto.com • Empowered to think big. Try new opportunities while working with a talented, ambitious and supportive team. • Transformational and proactive working environment. Elevate employees to find thoughtful and innovative solutions. • Growth from within. We help to develop new skill-sets that would impact the shaping of your personal and professional growth. • Work Culture. Our colleagues are some of the best in the industry; we are all here to help and support one another. • One cohesive team. Engage stakeholders to achieve our ultimate goal - Cryptocurrency in every wallet. • Are you ready to kickstart your future with us?
Responsibilities
• Production Excellence & Stability • Guardian of Uptime: Take primary responsibility for ensuring the stability and availability of our production applications and blockchain infrastructure. • Environment Management: Oversee pre-production and staging environments to ensure seamless delivery. • Incident & Problem Management: Lead the triage of application alerts, conduct deep-dive root cause analysis (RCA), and manage post-resolution follow-ups to ensure issues never resurface. • Disaster Recovery: Coordinate DR testing, audits, and continuous improvement of monitoring tools and processes. • AI & Automation Innovation • Support Transformation: Apply hands-on AI experience to build tools and agents that automate repetitive support tasks, triage, and reporting. • Technical (Web 3 and Blockchain) Research • Proactively keeping abreast with updates on supported blockchains and DApps and demonstrating a sharp ability to technically deconstruct new blockchains or DApps as required to evaluate their impact of supportability on our product.
Benefits
• Medical insurance package with extended coverage to dependents • Attractive annual leave entitlement including: birthday, work anniversary • Work Flexibility Adoption. Flexi-work hour and hybrid or remote set-up • Aspire career alternatives through us. Our internal mobility program can offer employees a diverse scope. • Work Perks: crypto.com visa card provided upon joining • Our Crypto.com benefits packages vary depending on region requirements, you can learn more from our talent acquisition team.
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