Armada - Senior Forward Deploy Engineer
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Requirements
• 8+ years of experience in infrastructure, platform engineering, SRE, forward-deployed engineering, or technical account roles • Proven ability to own both hands-on delivery and long-term customer technical relationships • Deep technical expertise across Linux, networking, Kubernetes, storage, and GPU-accelerated compute • Strong troubleshooting skills in live, production environments • Experience working directly with customers in regulated, high-stakes settings • Willingness to travel across Saudi Arabia and the broader ME region • Clear, confident communication style suitable for executive and engineering audiences • Experience with edge compute, modular data centers, or distributed infrastructure • Familiarity with AI workloads, GPU clusters, and high-performance computing environments • Exposure to sovereign or national-scale customer environments • Experience operating in Saudi Arabia, UAE or across ME • Comfort operating with ambiguity and owning outcomes end to end • What Success Looks Like • Customer environments reach production quickly and operate reliably • The same engineer who deploys the platform remains the trusted technical owner • Adoption expands across sites, workloads, and teams without handoff friction • Customers view Armada as a strategic AI infrastructure partner due to consistent technical ownership • You're a Great Fit if You're • A go-getter with a growth mindset. You're intellectually curious, have strong business acumen, and actively seek opportunities to build relevant skills and knowledge • A detail-oriented problem-solver. You can independently gather information, solve problems efficiently, and deliver results with a "get-it-done" attitude • Thrive in a fast-paced environment. You're energized by an entrepreneurial spirit, capable of working quickly, and excited to contribute to a growing company • A collaborative team player. You focus on business success and are motivated by team accomplishment vs personal agenda • Highly organized and results-driven. Strong prioritization skills and a dedicated work ethic are essential for you • Equal Opportunity Statement
Responsibilities
• Deployment execution and platform bring-up • Lead end-to-end deployment of Armada platforms including Atlas, Galleon with AEP, and Leviathan AI Factory integrated with Bridge GPU-as-a-Service • Own on-site and in-country deployments across Saudi Arabia and the broader ME region • Own infrastructure bring-up, platform configuration, and production readiness validation • Make real-time technical decisions across hardware, networking, Kubernetes, storage, and GPU layers • Technical account ownership and customer success • Serve as the primary technical point of contact for assigned customers post go-live • Own the technical success plan, adoption milestones, and operational maturity roadmap • Build trusted, long-term relationships with customer engineering, IT, OT, and security team • Lead technical governance discussions, roadmap planning, and platform optimization conversations • Build, maintain, and actively drive Joint Success Plans (JSPs) for each assigned customer • Align deployment milestones, platform adoption, and operational maturity to customer business objectives • Use the Joint Success Plan as the primary framework for prioritization, execution, risk management, and value tracking • Regularly review progress against success plans with customer stakeholders and Armada leadership • Ensure JSPs inform deployment sequencing, adoption strategy, roadmap discussions, and expansion planning • Surface risks, dependencies, and blockers early and drive resolution with clear ownership • Time-to-value acceleration and adoption • Reduce time-to-try and time-to-value by unblocking workloads and accelerating early production use cases • Drive adoption across new workloads, business units, and countries • Identify expansion opportunities including additional Galleon deployments and Leviathan AI Factory capacity through Bridge GPUaaS • Operational excellence and reliability • Ensure customer environments remain stable, secure, and production-ready • Proactively identify scaling risks, architectural gaps, and technical debt • Coordinate with Product, Engineering, and Support teams to resolve issues efficiently • Sovereign data, security, and compliance execution • Operate confidently within Saudi and regional sovereign data and security requirements • Support security validation, audits, and governance processes as required by customers • Maintain disciplined access control, documentation, and operational hygiene • Field leadership and mentorship • Act as a senior technical presence for ND8 customers, setting the bar for execution and professionalism • Mentor junior FDEs, TAMs, and delivery engineers as the region scales • Contribute to deployment standards, runbooks, and repeatable best practices • Cross-functional collaboration • Partner closely with the Sr. Director of Customer Success & Delivery, EMEA & ANZ on customer priorities and escalations • Work with Sales on expansion planning while maintaining a trusted post-sale posture • Provide structured feedback to Product and Engineering based on real customer usage
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