ShipBob, Inc. - Process Engineering Manager
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Requirements
• 3-5 years of experience in Fulfillment Operations, Process Improvement, and/or Program Management. • Bachelor’s Degree, ideally in Engineering, Mathematics, or similarly technical field. • Experience with LEAN/Six Sigma in production environments. • Established track record of taking ownership and driving results, especially in highly ambiguous situations. • High degree of curiosity, problem solving, and initiative. • Excellent written and verbal communication with an audience of Senior company leaders. • A passion to grow as a leader and influence the ShipBob network and direction of ShipBob Operations.
Responsibilities
• Collaborate with Operations and Product leaders to design and roadmap changes to core operational functions. • Utilize data to drive decision-making within operational processes and improvements. • Develop and implement standardized operating procedures (SOPs), stakeholder communication, and operational rollouts. • Communicate procedure changes clearly to the Operations team. • Work with Operations leaders to develop and manage plans for new processes. • Organize and lead training sessions for team members. • Plan detailed schedules for process rollouts. • Collect and relay feedback from operators to the product team. • Manage transitions and certify employees through a Training Certification program. • Deliver comprehensive reports to track progress and identify areas for improvement. • Travel regularly to fulfillment and hub sites to observe processes and establish training sessions. • Comply to all food safety and compliance policies and regulations. • Perform additional duties and responsibilities as needed.
Benefits
• Medical and Wellness Benefits • Income Protection • See Our High-Performing Culture >>> Check us out on Instagram (@lifeatshipbob) • We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions. • Building the world’s leading full-stack fulfillment platform is challenging work. The problems we solve are complex, the pace is fast, and the bar is high. That means ShipBob’s environment isn’t the right fit for everyone, and that’s okay. If you are ready to take ownership, push boundaries, and grow alongside a team that genuinely supports each other, we would love to hear from you. • Learn more about our core values and how we perform at a high level in our day-to-day work on our Culture page (https://www.shipbob.com/careers/culture/). • ShipBob is a leading global supply chain and fulfillment technology platform designed for SMB and Mid-Market ecommerce merchants to provide them access to best-in-class capabilities and to deliver a delightful shopper experience. Merchants can outsource their entire fulfillment operations, utilize ShipBob’s proprietary warehouse management system for in-house fulfillment, or take advantage of a hybrid solution across ShipBob’s dozens of fulfillment center network in the United States, Canada, United Kingdom, Europe, and Australia. ShipBob is backed by leading investors like Menlo Ventures, Bain Capital Ventures, Hyde Park Venture Partners, and SoftBank Vision Fund 2, and is one of the fastest-growing tech companies headquartered in Chicago. • At ShipBob, every full-time employee gets access to our best-in-class AI and productivity tools from Day 1 at no cost. This isn't a pilot or a perk for select teams. It's standard for everyone. We believe innovation isn't owned by one department. Whether you're in Talent, Operations, Finance, Engineering, or Customer Success, we expect you to ask: how can this be done better, faster, or smarter? These tools are our investment in your ability to find those answers. • We may use AI-powered tools during our interview process to support things like notetaking and organizing feedback so our teams can stay focused on getting to know you. These tools help create a more consistent and thoughtful experience. That said, every hiring decision is made by a human.
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