Senior Renewals Specialist
RemoteSeniorNACybersecuritySoftwareSenior Community ManagerAdvisorTraining DevelopmentCustomer SuccessB2BNRRAccount Management
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Requirements
- You thrive in customer-centric environments and are energized by driving outcomes that matter. You collaborate effectively, adapt quickly, and maintain focus on both retention and expansion goals.
- Core Strengths We Value:
- Self-Development — You seek challenges and opportunities to grow
- Action Orientation — You move with energy and urgency
- Accountability — You own outcomes and follow through
- Results-Driven — You deliver, even in tough situations
- Collaborative — You build strong cross-functional partnerships
- Effective Communicator — You tailor your communication to resonate with different audiences
- Resilient — You rebound from setbacks and stay focused on results
- Bachelor’s degree in Business, Marketing, Communications, or related field (or equivalent experience)
- 3+ years in renewals, account management, customer success, or quota-carrying customer-facing roles in B2B SaaS or enterprise software
- Proven track record owning renewals and delivering strong outcomes in GRR/NRR, on-time renewals, churn prevention, pricing optimization, and forecast accuracy
- Strong understanding of subscription contracts, pricing models, and value-based customer negotiations
- Comfortable leading multi-stakeholder conversations and cross-functional initiatives
- Familiarity with business intelligence or analytics platforms
Responsibilities
- 🔹 Manage Renewal Portfolios
- Lead a defined set of accounts with deep understanding of business goals, stakeholders, and market context
- Identify risk indicators early (like usage trends or pricing challenges) and proactively drive remediation efforts
- Collaborate with Sales, Customer Success, Support, Finance, and Product to protect contract value and reduce churn
- Expand account impact by engaging with champions, end users, and economic buyers
- Communicate value clearly and act as a trusted advisor to help customers succeed
- 🔹 Drive Renewal and Growth Opportunities
- Engage customers ahead of renewal deadlines following our Customer Engagement Lifecycle
- Translate customer usage insights and future needs into renewal-driven growth—expansions, price adjustments, migrations, and more
- Close renewals independently while protecting and expanding recurring revenue
- Maintain a disciplined, audit-ready pipeline with reliable forecasting aligned to results
- Work collaboratively across the territory to support broader expansion opportunities
- 🔹 Operational Excellence & Compliance
- Adhere to company policies on contracts, cybersecurity, and customer data protection
- Keep CRM renewal records and forecasts accurate and ready for audit
- Partner with internal teams to resolve billing and AR issues that could impact customer experience
- Deepen expertise in our products, industry trends, and competitive landscape
- 🔹 Personal Growth & Team Development
- Embrace ongoing professional development through coaching, tools, and training
- Partner with your manager to build and execute an Individual Business Plan focused on measurable growth
- Demonstrate a growth mindset, tenacity, and commitment to excellence
- Serve as a role model for accountability, resilience, and results
Benefits
- At Minitab, we not only deliver powerful analytics solutions — we build meaningful partnerships with our customers. If you’re motivated by impact, collaboration, growth, and helping customers thrive, this is the place for you.
- This position is ineligible for visa sponsorship.
- To be considered for this role, you must be legally authorized to work in the United States and not require sponsorship for employment now or in the future.
- HEALTH INSURANCE: Medical, Dental, and Vision Insurance is provided at no cost for full-time employees upon date of hire. Low co-pay pharmacy benefit and affordable family coverage plan is available. Short and Long Term Disability is fully paid by Minitab. Employee Assistance Program (EAP) - Provides guidance for personal issue and information on other Work Life Matters.
- HEALTH INSURANCE
- LIFE INSURANCE: Group Term Life Insurance is provided at no cost for full-time employees at three times employee base salary. Minitab provides eligible employees the opportunity to purchase Voluntary Life Insurance for themselves and eligible dependents at affordable rates.
- LIFE INSURANCE
- RETIREMENT PLANNING: A 401k Retirement Plan with T. Rowe Price is provided with eligible employee contribution immediately. Minitab will match dollar for dollar up to the first 6% of employee’s contribution. Employees are fully vested in the Minitab, LLC 401(k) Retirement Plan upon date of hire.
- RETIREMENT PLANNING:
- PAID TIME OFF: Paid holidays, as well as 4 weeks of annual paid time off are provided. The annual paid time off increases one week every five years.
- PAID TIME OFF
- HIGHER AND PROFESSIONAL DEVELOPMENT: The pursuit of ongoing development is important and valued at Minitab. In support of this value, Minitab offers tuition and related expenses assistance for both higher education and other professional development.
- HIGHER AND PROFESSIONAL DEVELOPMENT:
- FLEXIBLE SPENDING ACCOUNT: Medical and Dependent Care Reimbursement Accounts - Pre-tax Deductions. Parking and Transit - Pre-Tax Deductions.
- FLEXIBLE SPENDING ACCOUNT:
- HYBRID WORK SCHEDULE: We offer a hybrid work model for eligible positions.
- HYBRID WORK SCHEDULE
- PREMIUM BENEFITS: At our State College, PA Headquarters, there is an onsite gym, indoor swimming pool, yoga studio, movie theater, outdoor sand volleyball court, game room, arcade room and even a golf simulator. Personal training and nutrition counseling is available upon request.
- Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
- Job application remains open until filled.