Polygon Labs - Lead Solutions Engineer
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Requirements
• Strong background in payments, fintech, or financial infrastructure • Hands-on familiarity with fund flows, settlement, reconciliation, disputes, and money movement • Deep familiarity with legacy payment systems, fund flows, and real-world integration constraints • Prior experience in Solutions Engineering, Sales Engineering, or highly technical pre-sales roles at payments companies • Proven ability to operate independently with minimal guidance • Strong customer empathy and the ability to explain complex systems clearly • Comfortable coding and building small technical solutions or prototypes • Solid understanding of APIs, webhooks, payment integrations, and system architecture • Distributed systems experience helpful but not required • Experience working with wallets, on-chain payments, or blockchain-based infrastructure • Knowledge of global payment regulations (PSD2, SCA, Open Banking) • Exposure to regulated environments and compliance-driven system design • Experience working across time zones and with globally distributed teams
Responsibilities
• We're hiring a lead, hands-on Solutions Engineer to support our payments and financial infrastructure products. You will operate at the intersection of product, engineering, & BD. Your role will be to translate complex, legacy payments systems and customer constraints into clear, workable integrations using Polygon’s payments stack and broader Web3 infrastructure. • This is not a pure sales role and not a pure engineering role. You are expected to independently scope integrations, unblock deals, and guide customers through ambiguity. • Pre-Sales Solutions Engineering • Support BD in late-stage deals and technical evaluations • Lead technical discovery with customers, focusing on complex legacy payments, fund flows, and compliance • Align customer business models (tradfi, fintech, platforms, embedded finance, global payments) with scalable payment architectures • Translate customer business and system requirements into implementation plans • Design and explain integrations for: • KYC/KYB, onboarding, risk, and compliance • Widgets, SDKs, hosted components, and embedded payment experiences • Develop reference architectures, integration diagrams, payment flow documentation, and technical walkthroughs • Serve as the technical authority in customer discussions when needed • Demonstrate expertise in payment authorization rates, conversion optimization, and transaction success metrics • Integration & Deal Shaping • Identify gaps between current product capabilities and customer needs • Clearly separate what exists, what’s on the roadmap (and can be accelerated), and what requires custom or speculative development • Clarify ambiguous customer requests into clear, marketable technical scopes • Negotiate tradeoffs with customers to close deals when requirements don’t fully align • Collaborate with Sales to resolve payment integration risks early and unblock deals • Work with Product and Engineering to guide roadmap decisions based on customer demand • Influence pricing, limits, and launch phases based on technical constraints • Technical Execution • Build lightweight prototypes, middleware, or example implementations where helpful • “Vibe code” small systems or applets to rapidly prototype and unblock integrations or demonstrate feasibility • Read and reason about customer codebases, API specs, and architecture diagrams • Help customers understand how to integrate with modern systems when their internal infrastructure is outdated or rigid • Anticipate scale, failure modes, and operational complexity in production payments systems • Support initial customer implementations and early production issues • Act as a technical escalation point when integrations hit complexity • Help define what scalable post-sales support should look like over time
Benefits
• The goal of the Polygon Labs total rewards program is to support the health and well-being of you and your family. Our comprehensive compensation plan includes the following benefits for our full time employees: • Remote first global workforce • Industry leading Medical, Dental and Vision health insurance* • Company matching 401k with 3% match* • $1,500 Home Office Set Up Allowance (life-time max) • $200 Annual Book Allowance Program • $75 Monthly internet or phone reimbursement • Flexible Time Off • Company issued laptop • Egg freezing, mental health, and employee wellness benefits • In certain countries medical, dental and vision is fully covered for employees & their dependents. This is country and plan specific. • 401k is for United States employees only
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