mechanicalorchard - Mechanical Orchard - Manager, Delivery Infrastructure Engineering
Requirements
• 7+ years in infrastructure engineering, with at least 3 years in an engineering management or team lead role • Experience deploying and operating enterprise software in complex, regulated, or multi-tenant customer cloud environments • Demonstrated ability to build scalable delivery and support models — playbooks, runbooks, reference architectures • Experience supporting pre-sales or technical scoping activities — defining infrastructure approach, environment prerequisites, and readiness criteria alongside sales and delivery teams • Experience enabling external partners or systems integrators through documentation, onboarding frameworks, or direct engagement support • Track record of building and developing high-performing engineering teams • Strong cross-functional collaboration skills; comfortable working across Sales, Product, and Delivery • Ability to operate in ambiguity and drive clarity across organizational boundaries • ## Things to Consider Before Applying • This is a client-facing leadership role with direct accountability for delivery outcomes across multiple engagements. • The role includes regular domestic travel to client sites, up to approximately once per month, to support customer relationships, delivery oversight, and key engagement moments. • You will work closely with executive-level client stakeholders and internal leaders, often navigating high-stakes conversations and tradeoffs. • Much of the work involves complex legacy systems and long-running modernization efforts, where progress is incremental and risk must be actively managed. • The work often spans ambiguity across customer needs, partner capabilities, and platform maturity.
Responsibilities
• As Manager, Delivery Infrastructure Engineering, you will be expected to: • Own the end-to-end deployment model — from reference architectures and installation workflows to hardening, upgrades, and ongoing environment support across customer environments • Enable Delivery teams and SI partners to use Imogen effectively, and draw a clear boundary between Mechanical Orchard's infrastructure ownership and partner-led modernization execution • Partner with Platform to influence roadmap and architecture decisions, serving as the voice of real-world deployment complexity in platform prioritization • Engage with Sales and Delivery during pursuits to define infrastructure scope, set readiness criteria, and reduce downstream delivery risk before engagements begin • Build, hire, and develop a high-performing infrastructure engineering team through consistent coaching, career development, and a culture of ownership • Define the processes, playbooks, and metrics that move infrastructure delivery and support from heroics to a repeatable, scalable operating model
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