Tenna - Content Manager
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Requirements
• Bachelor’s degree in business, marketing, or digital technologies required or equivalent work experience. • 4+ years of experience in content writing, editing, and finalization for educational purposes, and/or marketing and sales, particularly in technical subjects. • Strong writing and editorial skills, crafting content that resonates with diverse audiences. • Proficient in leveraging narratives and storytelling to build customer loyalty and awareness. • Demonstrated project management prowess, ensuring smooth content creation processes. • Experience collaborating with internal stakeholders and cross-functional teams, fostering productive relationships. • Skilled in Design and Authoring Programs, such as Adobe InDesign, Articulate, VEED, and LMS platforms • Collaborative mindset, working closely with the other department teams on technical content, video creation, graphics, and more. • Ability to collaborate across Engineering, Product, Customer Success, Marketing, and Sales departments. • Benefits, Perks, & Additional Information: • Full-time opportunity. • Location: Remote – nationwide. • Competitive compensation packages offered. • Opportunities for growth and personal development within a highly dynamic team. • Robust, low-cost benefit packages offered. • Benefit coverage begins on the first date of employment. • Dependent Care offered. • Employee referral bonuses.
Responsibilities
• Lead the charge as the primary creator, authoring content in both written and video formats. • Develop and refine customer training content. Collaborate effectively with additional resources as required. • Collaborate with cross-functional teams, such as Engineering, Product, Customer Success, and Sales, to infuse content with diverse expertise and perspectives. • Proactively seek and integrate feedback from stakeholders to continually enhance content quality. • Meet with Customer end users in person and virtually to determine needs (scope) of custom training content. • Assist in creating content tailored to employees and internal training needs. • Continuously analyze content performance metrics, utilizing data-driven insights to optimize content quality and strategy. • Generate innovative content ideas aligned with company goals and industry trends to ensure fresh and engaging materials. • Contribute to creating email templates and campaigns, ensuring precision, accuracy, and clarity in all content. • Actively participate in planning meetings, infusing discussions with valuable insights to drive the content strategy forward.
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