Binance - Operations Specialist (Binance Pay & Card)
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Requirements
• Minimum 3 years of experience in a payments, fintech, or banking operations role • Hands-on experience with card products (credit, debit, or prepaid) strongly preferred • Familiarity with chargeback/dispute resolution processes (Visa/Mastercard rules is a plus) • Strong analytical skills with proficiency in Excel/Google Sheets; SQL or BI tool experience is a plus • Self-organised with high attention to detail; able to manage multiple workstreams independently • Excellent written and verbal communication skills in English • High accountability — comfortable owning outcomes, not just tasks • Experience working in a crypto, Web3, or digital asset environment • Exposure to merchant operations or B2B account management in a payments context • Understanding of FX settlement mechanics, clearing cycles, or card network economics • Experience with Tableau, Looker, Metabase, or equivalent BI tools
Responsibilities
• Card operations • Monitor and improve card program key metric rates • Support card growth initiatives and marketing • Work with stakeholders to investigate and resolve any operational issues • Own the end-to-end card chargeback lifecycle: intake, investigation, representment and resolution with users and relevant stakeholders • Track chargeback trends and root-cause insights to maintain acceptable level of the chargeback ratio • Finance operations • Perform daily/weekly/monthly reconciliation and resolve discrepancies • Maintain reconciliation logs, escalate aged exceptions per SLA • Support fund transfers, payments and ensure smooth program operations • Monitor payment success rates and failure categorisation • Assist in month-end close procedures and reporting • Merchant operations • Manage onboarding workflows for new Pay and Card merchants • Maintain onboarding trackers and ensure data hygiene to ensure compliance across merchants • Serve as contact point for assigned merchant accounts • Prepare merchant performance reports and QBR materials to achieve targets • Cross-Functional & General • Conduct data analysis to support growth • Build and maintain operational reporting templates for card KPIs, settlement metrics, and merchant health • Contribute to SOP creation, process documentation, and playbook maintenance • Participate in UAT and operational readiness testing for new product launches
Benefits
• Shape the future with the world’s leading blockchain ecosystem • Collaborate with world-class talent in a user-centric global organization with a flat structure • Tackle unique, fast-paced projects with autonomy in an innovative environment • Thrive in a results-driven workplace with opportunities for career growth and continuous learning • Competitive salary and company benefits • Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)
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