NICE - Senior Cloud Operations Engineer (10PM- 6AM)

• In this role, you will be responsible for designing, implementing, operating, and optimizing complex cloud environments on AWS. You will manage containerized workloads running on Amazon EKS and ECS, maintain production-grade Linux systems and databases, and contribute to the reliability, scalability, and security of our cloud platforms. • This is an excellent opportunity to join a collaborative, engineering-driven organization where technical excellence, innovation, and continuous improvement are highly valued. • How will you make an impact? • Design, implement, and operate scalable, secure, and highly available AWS cloud infrastructure leveraging services such as EC2, EKS, ECS, RDS, S3, VPC, Lambda, and IAM. • Drive the reliability and performance of containerized applications by managing Amazon EKS and ECS environments, including cluster operations, networking, scaling, and troubleshooting. • Ensure the stability, security, and efficiency of production Linux environments through system administration, performance tuning, storage management, networking, and incident resolution. • Maintain and optimize relational databases (PostgreSQL, MySQL, Aurora) and NoSQL platforms (DynamoDB, Redis), ensuring high availability, performance, and disaster recovery readiness. • Strengthen the organization's cloud security posture through effective management of IAM, network security controls, secrets management, and compliance best practices. • Enhance platform observability and operational excellence by implementing and improving monitoring, logging, alerting, and performance analytics using CloudWatch, Prometheus, and Grafana. • Take ownership of production incidents by participating in on-call rotations, leading troubleshooting efforts, performing root cause analysis, and driving continuous improvement initiatives. • Partner closely with software engineering, DevOps, and platform teams to improve deployment processes, application reliability, and operational efficiency. • Identify and implement cloud cost optimization opportunities through resource right-sizing, capacity planning, automation, and governance best practices. • Have you got what it takes? • 4–5 years in a cloud operation, infrastructure engineering, or SRE role with a strong hands-on technical focus • Deep hands-on experience with core AWS services: EC2, EKS, ECS, RDS/Aurora, S3, VPC, IAM, Lambda, CloudWatch, Route 53, and ALB/NLB • Proven ability to design and troubleshoot complex AWS networking topologies (VPCs, subnets, transit gateways, security groups) • Solid understanding of AWS IAM — roles, policies, permission boundaries, and cross-account access • Container Orchestration • Hands-on production experience managing workloads on Amazon EKS and ECS — cluster lifecycle, node group management, networking (CNI, service mesh basics), and autoscaling • Strong Docker fundamentals: image builds, registries (ECR), multi-stage builds, and container security • Strong Linux administration skills: Bash/Python scripting, process and memory management, filesystem and storage operations, kernel parameters, and network diagnostics • Experience managing and hardening Linux servers in production environments (RHEL, Ubuntu, or Amazon Linux) • Infrastructure as Code & Configuration Management • Proficient in Terraform — module design, state management, remote backends, and workspace strategies • Hands-on experience with Puppet for configuration management, node classification, and enforcing system state at scale • Hands-on experience with relational databases: PostgreSQL, MySQL, or AWS RDS/Aurora — schema management, query optimisation, replication, backups, and failover • Familiarity with NoSQL databases: DynamoDB, Redis, or MongoDB — data modelling, performance tuning, and operational monitoring • Familiarity with CI/CD pipelines (GitHub Actions, Jenkins, or AWS CodePipeline) • Experience with observability tooling: CloudWatch, Datadog, Prometheus, or Grafana • Education Level: Bachelor’s in computer science/IT preferred (or any engineering field considered) or equivalent. • Certifications: AWS Certified DevOps Engineer, Certified Kubernetes Administrator (CKA), or similar certifications. • Ability to work effectively with distributed team • Must be detail oriented, task driven, and have excellent communication skills. Customer service focus is key. • Ability to work effectively with staff, peers, and others in and outside the organization to accomplish goals, objectives and to identify and resolve problems