Silver - Scribd - Senior SWE (Identity)

Remote - ET (Eastern)1w ago

Remote Senior NA Software Senior Researcher JavaScript Ruby Ruby on Rails React SQL Git Zendesk Documentation

Requirements

• 4–6 years of professional software development experience. • Strong written communication skills (we are a remote-first company). • Proficiency in Ruby on Rails; experience with JavaScript/React (≈1 year is sufficient — this is a backend-focused role with some frontend). • API integration skills, with a focus on authentication. • Experience working with relational databases at scale, and proficient with SQL. • Experience with complex backend systems, including MFA, email verification, and risk-based fraud detection. • Familiarity with version control (Git). • Enthusiasm — teammates who are ready to build and improve the way we build. • Participate in the Identity squad on-call program. The 24/7 on-call rotation is shared among engineers and occurs every three weeks, with one week of on-call duty per engineer. Historically on-call is uneventful — about one page a month. • Good overlap with the EST timezone (09:00–13:00 EST). • AI Fluency: Comfortable using AI tools to accelerate development — and able to explain, defend, and own everything you produce with AI assistance. • Security fundamentals — best practices for handling sensitive user data and transactions. • Experience with Customer Support tools such as Zendesk and Forethought. • Familiarity with CIAM, SSO, SAML, MFA, and federation concepts.

Responsibilities

• Build self-service flows that reduce Customer Support load (e.g., account recovery, cancellation) and reduce friction across support tools & workflows (Zendesk, Forethought, Scribd Admin panels). • Build and enhance identity-related functionality: authentication, session management, and user data protection. • Improve login and account creation (e.g., passwordless / magic links / passkeys, One Tap), MFA, and identity verification. • Integrate and optimize risk-based fraud detection and other security measures to mitigate threats. • Design and implement user data retention and deletion workflows in compliance with regulations (e.g., GDPR). • Implement projects with attention to quality, maintainability, performance, scale, and observability. • Write clear technical documentation based on project proposals. • Work closely with product, security, and legal teams on identity initiatives.