Learning Systems Manager
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Requirements
• Proven hands-on experience managing and configuring Docebo in a multi-region or complex environment. • Strong understanding of LMS administration, workflows, content architecture, and user experience design. • Experience integrating LMS platforms with HRIS, SSO tools, content libraries, and other learning systems. • Ability to balance strategic thinking with practical delivery and platform troubleshooting. • Comfortable managing multiple global stakeholders with clarity and confidence. • Excellent communication skills and the ability to translate technical concepts into plain language. • A learner-centric mindset with relentless attention to detail and usability. • Experience implementing Docebo in a fast-growth or global organisation. • Knowledge of learning experience platforms, APIs, or content authoring tools. • Familiarity with technical learning pathways, engineering onboarding, or software product enablement. • Understanding of SCORM/xAPI, automation, and digital learning standards. • Experience supporting client-facing learning environments in a SaaS organisation. • A passion for simplifying complexity and creating joyful learner experiences. • Kraken is a certified Great Place to Work in France, Germany, Spain, Japan and Australia. In the UK we are one of the Best Workplaces on Glassdoor with a score of 4.5 and in Germany we rate 4.7 on Kununu as a Top Company. Check out our Welcome to the Jungle site (FR/EN) to learn more about our teams and culture. • Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. If you have any specific accommodations or a unique preference, please contact us at [email protected] and we'll do what we can to customise your interview process for comfort and maximum magic!
Responsibilities
• Own and manage Docebo globally, including configuration, workflows, governance, permissions, and optimisation. • Design and maintain a scalable content architecture that supports onboarding, development pathways, technical learning, leadership programmes, compliance, and client enablement. • Partner with Learning Partners and SMEs to advise on how best to structure, publish, host, and track learning within the platform. • Provide expert guidance on Docebo capabilities, recommending features, add-ons, automation, and integrations that enhance the user experience. • Work closely with delivery and client implementation teams to design and support learning journeys for external partners using Docebo as part of their Kraken onboarding. • Manage vendor relationships, including Docebo support, troubleshooting escalations, feature releases, sandbox testing, and contract activities. • Oversee integrations (SSO, HRIS, content libraries, compliance tools, APIs) working with Technology teams to ensure stability and scalability. • Ensure global consistency in structure, taxonomy, tagging, metadata, and quality standards. • Lead platform governance, including naming conventions, permissions, workflows, QA, and content lifecycle management. • Train and support administrators and power users across regions, ensuring capability and consistency in how they use the system. • Champion the learner experience, constantly looking for ways to make the platform intuitive, personalised, and engaging. • Act as the internal Docebo expert, staying ahead of releases, updates, new features, and industry best practices.
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