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Jobs/Customer Success Engineer Role/Redis - [Ashby] Customer Org (CS Ops) (EMEA, APAC, US & Canada)
Redis

Redis - [Ashby] Customer Org (CS Ops) (EMEA, APAC, US & Canada)

Costa Rica1mo ago
In OfficeMidLATAMCloud ComputingSoftwareCustomer Success EngineerVoice of Customer ManagerRedis.NETAshbyCustomer SuccessNoSQL

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Requirements

• Excellent skills in Research and Analytics • Must be fluent in English (C2-Advanced) • Experience with Redis or any other NoSQL database • Experience with software development (Java, .NET, Python) • Some experience with DBaaS (relational or non-relational) • As a global company, we value a culture of curiosity, diversity of thought, and innovation from our employees, customers, and partners. Redis is committed to a diverse and inclusive work environment where all employees’ differences are celebrated and supported, and everyone feels safe to bring their authentic selves to work. Redis is dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, sexual orientation, age, marital status, disability, gender identity, gender expression, Veteran status, or any other classification protected by federal, state, or local law. We strive to create a workplace where every voice is heard, and every idea is respected. • Redis is committed to working with and providing access and reasonable accommodation to applicants with mental and/or physical disabilities. If you think you may require accommodations for any part of the recruitment process, please send a request to [email protected]. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law. • Any offer of employment at Redis is contingent upon the successful completion of a background check, consistent with applicable laws. • Redis reserves the right to retain data longer than stated in the privacy policy https://redis.com/legal/privacy-policy/ in order to evaluate candidates.

Responsibilities

• Handle and oversee tickets dispatched by support • Triage these tickets based on the customer issue presented: • CSE’s will also be required to have a forward-thinking customer service approach and • reach out specific customers proactively, for specific activities, such as but not • limited to, End of Life support and transition, Redis use and risks mitigation • What will you need to have? • 2+ Years as a developer and customer facing roles consulting, support or operations • Experience working with with enterprise customers, and/or managing technical accounts • Experience with SaaS, Front-End Frameworks (React.js, Angular, Vue.js), Back End Frameworks (Node.js, Express.js, Django, Falsk, Ruby in Rails), Database Management, API and Services, and Basic DevOps • Some experience with public cloud (AWS, GCP, Azure) • Experience in proactively growing customer relationships within an account while expanding your understanding of the customer’s business

Benefits

• CRC 14,534,800 – CRC 18,168,800 • Offers Equity • Upload your resume here to autofill key application fields. • Drop your resume here! • Parsing your resume. Autofilling key fields... • or drag and drop here • Do you agree to allow Redis to contact you about job opportunities for up to 2 years? • Recruiting Privacy Policy

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