tread - Customer Success - Implementation & Enablement Manager
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Requirements
• Excitement to travel frequently — our customers aren't local and the most important work happens on-site. • 3–6 years in customer implementation, onboarding, solutions consulting, or technical customer success at a B2B SaaS company. • Direct experience training frontline workers — drivers, operators, field teams — not just software users in conference rooms. • Experience running multi-phase implementation projects from kickoff through full adoption — not just go-live. • Strong content creation skills — you can translate complex workflows into clear, usable training materials in partnership with Marketing for design. • Strong project management instincts — you can run multiple customer engagements, coordinate events, and juggle competing priorities without dropping the ball. • Comfortable in any room — as effective with a dispatcher in a truck yard as with an ops lead in a boardroom.
Benefits
• Own the implementation and enablement motion end-to-end — high ownership, direct impact on retention. • Get out of the office and into the field — this role travels and the work is tangible. • Direct line to retention: the work you do determines whether customers stay. • Small, high-caliber team where the quality of your work is visible. • Fast growth and the chance to define what this function looks like as we scale. • $80,000–$100,000 base + bonus. Base compensation will be determined based on location, experience, skill set, and alignment with the role. Eligible for a performance bonus tied to onboarding and customer success KPIs.
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