mashgin - Lead Deployment Engineer
Requirements
• 2–4 years of experience in a lead or management role with at least 6 direct reports, ideally within a technical, field operations, or customer support environment. • You came up through the ranks, you've done the hands-on work and you lead from that experience, not around it. • Demonstrated ability to coach and develop team members, including having direct, constructive conversations with people who are well-liked or resistant to feedback. • Comfortable with up to 25% travel, including occasional last-minute deployments. • Self-starter who makes sound decisions independently and doesn't need constant oversight to stay on track. • Based in or near a major airport in the West Coast or Central time zone — Chicago, Dallas, Houston, Denver, Phoenix, Los Angeles, and the Bay Area are preferred locations. • Background in building knowledge bases, internal documentation, or training resources. • Familiarity with field deployment operations, vendor coordination, and working with teammates across different time zones and schedules. • Bachelor’s Degree. • Strong technical ability: you should be comfortable doing things like installing drivers, diagnosing system issues, and building PCs using off-the-shelf components.
Responsibilities
• Mentor and develop team members at all levels, providing coaching, honest feedback, and the kind of direct conversations that help people grow professionally and technically. • Become the go-to expert on Mashgin's hardware, software, and deployment systems, a reliable resource for the team, customers, and internal partners alike. • Own and improve standard operating procedures, identifying what's working, what isn't, and what needs to be built from scratch. • Serve as a clear and reliable conduit between the team and cross-functional partners including Product, Engineering, and vendors, surfacing recurring issues and keeping the right people informed. • Travel up to 25% of the time to support new location launches and assist customers across the country.
Benefits
• An opportunity to work on a small, multidisciplinary team with the potential to break new ground in many different industries • Excellent health, dental and vision insurance for you and your dependents • Flexible PTO policy • Catered lunch in office with fully stocked snacks and beverages • Pet insurance for your fur babies • Voluntary life insurance plan • Competitive salary and options in a small, rapidly scaling company
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