Greenhouse - Manager, Product Operations
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Requirements
• Minimum 5+ years of operational experience in Program Management, Project Management, or a dedicated Product Operations role, ideally within a SaaS environment. • Proven experience as an administrator or power user of Jira (or similar product development tools), including managing workflows, screens, and custom fields. • Proven experience modernizing operational workflows with AI — for example, using AI to accelerate planning, documentation, analytics, or reporting in a product or engineering context. • Strong familiarity with product analytics tools (e.g., Jira, Jira Product Discovery, Amplitude) and experience generating reports and dashboards based on user behavior data. • Excellent organizational and process management skills with an ability to manage multiple concurrent initiatives. • Demonstrated ability to drive operational consistency and communicate process changes effectively across various internal teams; you know how to earn trust, handle resistance, and turn pilots into durable ways of working. • Proven experience partnering with senior leaders to design and run operating rhythms, planning cycles, and executive reviews. • Track record of strong collaboration with customers and internal stakeholders. • Your own unique talents! Your background has given you a unique perspective and set of transferable skills that aren't always in alignment with a given role - but those are qualities we value at Greenhouse. If you don't meet 100% of the qualifications outlined above, we still strongly encourage you to apply • Applicants must be currently authorized to work in the United States on a full-time basis. • If you are based in California, we encourage you to read this important information for California residents linked here. • The national pay range for this role is $145,000 - $187,355. Individual compensation will be commensurate with the candidate's experience and qualifications. Certain roles may be eligible for additional compensation, including stock option awards, bonuses, and merit increases. Additionally, certain roles have the opportunity to receive sales commissions that are based on the terms of the sales commission plan applicable to the role. • Greenhouse provides a variety of benefits to employees, including medical, dental, and vision insurance, basic life insurance, mental health resources, financial wellness benefits, and a fully paid parental leave program. For US-based employees, we offer short-term and long-term disability coverage, a 401(k) plan and company match. U.S. based employees also receive, per calendar year, up to 14 scheduled paid holidays and up to 80 hours of paid sick leave. Non-exempt employees accrue up to 20-25 days of paid vacation time annually, depending on tenure, and exempt employees have flexible paid time off (PTO). • The anticipated closing date for this role is May 11, 2026.
Responsibilities
• Strategic Leadership & Executive Operations • R&D Operating Rhythm: Design and lead the "Heartbeat" of the organization, including All-Hands, Monthly Business Reviews (MBRs), and Leadership Offsites. Ensure these forums move from "status reporting" to "strategic decision-making." • R&D Operating Rhythm: • Executive Proxy: Act as a confidential sounding board and proxy for the CPO/CTO, attending meetings on their behalf and ensuring their strategic intent is understood and executed. • Executive Proxy: • Decision Framing: Prepare clear options, tradeoffs, and recommendations for Product and R&D leadership decisions.Execution Accountability: Drive follow-through on executive decisions by translating them into clear actions, owners, and success metrics. • Decision Framing • Execution Accountability • Strategic Planning: Lead the annual and quarterly planning cycles (Headcount, Budget, OKRs) in partnership with Finance and HR to ensure R&D resources are mapped to the highest-priority bets. • Strategic Planning: • Special Projects: Lead high-impact, cross-functional initiatives that fall outside the standard product roadmap (e.g., organizational design, M&A integration, or culture-building programs). • Special Projects: • Process & System Management • Modernize and standardize the Product Development Lifecycle (PDLC) across R&D, embedding AI into key workflows (e.g., AI‑assisted discovery, requirements writing, risk surfacing, and status summaries) to increase team velocity and predictability. Identify operational friction points and inconsistencies, escalating necessary process adjustments to Product leadership. • Modernize and standardize the Product Development Lifecycle (PDLC) • Strategic Alignment Support: Support the enforcement of governance checkpoints and assist Product Managers in ensuring their roadmaps and feature development efforts are clearly mapped to the 3 Strategic Product Pillars. • Strategic Alignment Support: • Own and govern the R&D product tech stack (e.g., Jira, Jira Product Discovery, Amplitude), defining schemas, workflows, taxonomies, and governance that ensure clean, consistent data and unlock AI‑assisted insights and automation. • Own and govern the R&D product tech stack • Establish disciplined operational protocols for how teams use tools — from backlog hygiene to instrumentation — so data is trustworthy and can be reused across planning, reporting, and analysis. • Establish disciplined operational protocols • Operationalize Data-Driven Product Culture: Manage the day-to-day data collection, reporting, and training programs related to product analytics tools (Amplitude). This includes managing the process for intake and synthesis of qualitative user research (in partnership with Design and Product teams) and feedback data to ensure insights are easily accessible for product discovery. Support the vision for a product org that turns user behavior insights into action. • Operationalize Data-Driven Product Culture: • Amplitude • Manage and mentor a Product Operations Specialist, setting clear goals, providing continuous feedback, and fostering their professional growth. • Manage and mentor • Performance & Metrics Management: Ensure teams consistently execute the operational cadence of collecting, aggregating, and visualizing Product OKRs and KPIs, ensuring timely and accurate reporting for the leadership team. • Performance & Metrics Management: • Own the operational budget for the R&D organization and define the multi-year Product tech stack strategy, influencing the Engineering tech stack for seamless integration. • operational budget • Voice of Customer / Customer Feedback Programs: Collaboration on execution of customer engagement programs (e.g., Beta programs, Virtual Advisory Meetings, Community engagement, UserVoice, etc.) and inform best practices for the documentation, analysis, and action planning of feature validation and enhancements. • Voice of Customer / Customer Feedback Programs: • Risk and Audit Monitoring: Monitor and track key product risks (e.g., EOL dates, migration dependencies), maintaining a central log and escalating critical issues to the leadership team • Risk and Audit Monitoring: • Product Management Enablement: Develop, coordinate, and deliver internal education and training materials to improve product management skill sets across Product, Design, and Customer Experience teams. • Product Management Enablement: • Execution & Enablement • Operating Rhythm Coordination: Coordinate and facilitate the established cross-functional operating rhythm, ensuring meetings (planning, collaboration sessions) are scheduled, run efficiently, and decisions are clearly documented. • Operating Rhythm Coordination: • Product Knowledge Management: Own and maintain the central repository of product documents (e.g., PRDs, specs, user research findings, strategic decisions) to ensure Product Managers and cross-functional partners have a single, easily searchable source of truth. • Product Knowledge Management: • Roadmap Communication: Work closely with Product Marketing to manage the internal distribution of the roadmap and assist in preparing external roadmap communications for customers (where relevant). • Roadmap Communication: • Internal GTM Readiness: Manage the internal enablement process for all new feature availability, ensuring GTM teams (Sales, Support, Customer Success) have necessary training materials and documentation. • Internal GTM Readiness: • Customer Release Coordination: Collaborate with the Product Marketing and Content Design teams to coordinate and execute the monthly customer release process, including managing the creation and distribution of customer-facing release notes. Partner closely with Engineering to align on release timing and freeze dates, ensure risks or blockers are clearly communicated across teams, and maintain a consistent, predictable release cadence. • Customer Release Coordination: • Executive Support: Support Product Executives by preparing presentations, collecting performance data, and assisting with strategic documentation (e.g., Board meeting materials, QBR decks). • Executive Support:
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