Vercel - Customer Success Manager, EMEA

• Own consumption targets across a portfolio of Enterprise accounts — tracking platform usage across all products and driving consumption into new teams, workloads, and use cases • Own consumption targets • Build and maintain deep executive relationships with CTOs, VPs of Engineering, and Heads of Platform — becoming a trusted advisor on long-term frontend and AI infrastructure strategy • Build and maintain deep executive relationships • Lead Executive Business Reviews as the primary lever for consumption growth — using EBRs to surface new contacts, uncover untapped workloads, and create multi-team alignment around Vercel's platform • Lead Executive Business Reviews • Design and deliver internal hackathons and discovery sessions that create first-hand understanding of what's possible — translating executive curiosity into engineering adoption at scale • Design and deliver internal hackathons and discovery sessions • Drive org transformation programmes with customers, helping engineering leadership redesign developer workflows, platform ownership, and tooling strategy around Vercel's capabilities • Drive org transformation programmes • Develop multi-year account strategies that align Vercel's roadmap to customer outcomes — identifying expansion opportunities from a position of genuine insight rather than commercial pressure • Develop multi-year account strategies • Orchestrate cross-functional resources — Solutions Engineering, Forward-Deployed Engineers, Product, and Support — at the right moments to accelerate adoption and remove blockers • Orchestrate cross-functional resources • Maintain a structured engagement discipline across your portfolio, with clear entry and exit criteria for adoption stages and consistent tracking of executive contacts, active workloads, and consumption signals • Maintain a structured engagement discipline • Commercially minded — you understand that CSM exists to produce revenue, not just protect it, and you're comfortable owning consumption targets and being measured on them • Commercially minded • Technically confident — you understand modern frontend architecture, CI/CD pipelines, and AI-native development well enough to earn credibility with senior engineers and connect platform capability to real engineering problems • Technically confident • A long-game thinker who builds relationships over months and years, not quarters — comfortable navigating complex, multi-stakeholder enterprise environments with patience and precision • A long-game thinker • An EBR practitioner — you know how to run executive engagement programmes that go beyond slide decks, building the kind of senior relationships that surface new workloads and drive genuine consumption growth • An EBR practitioner • Energised by organisational complexity — you understand how change happens inside large engineering organisations and know how to build the internal coalition that makes platform adoption stick • Energised by organisational complexity • Disciplined and structured — you bring rigour to how you manage your portfolio, with a proactive engagement cadence and clear visibility into what's happening across every account • Disciplined and structured • Curious, direct, and opinionated — you push customers toward better architectural and strategic decisions, and you bring genuine enthusiasm for what Vercel's platform makes possible • Curious, direct, and opinionated • What This Role Is Not • Not reactive support or ticket escalation management • Not a transactional renewal motion focused on QBR checklists • Not a role with narrow ownership or a pre-defined playbook to follow • This role requires judgment, technical curiosity, and the ability to operate across strategic, commercial, and hands-on dimensions simultaneously.