Valtech - Senior Experience Researcher

• Lead and facilitate discovery phases, employing a mix of research methods, workshops, and stakeholder engagement to uncover user needs and business challenges. • Plan and conduct user research, synthesizing findings into actionable insights that inform strategy and design. • Develop experience maps, service blueprints, and user journeys to communicate insights and define opportunity areas. • Work collaboratively with product managers, engineers, and other designers to align on vision, priorities, and scope. • Translate discovery insights into compelling design concepts, prototypes, and recommendations. • Advocate for human-centred design, influencing stakeholders and ensuring design decisions are backed by evidence. • Facilitate co-creation sessions with stakeholders and users to explore solutions and validate ideas early. • Define and document design principles and frameworks that guide the overall experience. • Support usability testing, iteration, and refinement of experiences based on user feedback. • Mentor junior designers and contribute to the continuous evolution of our design practice. • Are a master of your craft, eager to take on tasks you've not tried before. • Can evidence exposure to AI, automation, or emerging technologies within experience design. • You are the gatekeeper for the quality of the products you work on. • Encourage product teams to experiment with new ways of working. • Explore new ways of generating ideas, bringing them to life, and sharing them. • See the big picture and give user/business context for design decisions. • Use experience and client knowledge to spot and resolve problems. • Up for challenging conversations if needed to get to the best product. • Represent Valtech publicly by participating in talks, events, and conferences. • We are looking for a Senior Experience Designer to join our team, bringing expertise in user-centred design, strategic thinking, and facilitation of discovery processes. You will have a strong background in leading discovery phases - from framing the challenge to delivering insights and recommendations. You can evidence expertise in qualitative and quantitative research methods, including interviews, surveys, contextual inquiries, and analytics. You should be proficient in facilitation techniques, running workshops, and engaging stakeholders at all levels. • You also have experience in creating journey maps, service blueprints, and ecosystems models, with the ability to translate complex problems into clear, actionable insights and design directions. • We expect you to have strong storytelling and communication skills that influence decision-making. You should be comfortable working in agile environments, collaborating with product, engineering, and strategy teams. Ultimately showing a passion for solving complex problems and having a curiosity-driven mindset. • In this role, you will lead end-to-end discovery phases, working closely with cross-functional teams internally and within client organisations, to uncover insights, define opportunities, and set a clear direction for design and development. You will shape meaningful experiences that align with user needs and business goals, ensuring that design solutions are research-driven, validated, and impactful. • You're primarily focused on user experience design, applying your abilities in facilitation, user research, interaction design, information architecture and user testing – amongst others. You'll enjoy engaging with users and project partners to understand the product’s context and synthesise your findings into easily digestible formats for your team. • Commitment to reaching all kinds of people • We design experiences that work for all kinds of people - and that starts with our own teams. At Valtech, we’re intentional about building an inclusive culture where everyone feels supported to grow, thrive and achieve their goals. No matter your background, you belong here. Explore our Diversity & Inclusion site to see how we’re creating a more equitable Valtech for all.