Telnyx - IT Operations Helpdesk Administrator
Upload My Resume
Drop here or click to browse · Tap to choose · PDF, DOCX, DOC, RTF, TXT
Requirements
• Strong English proficiency, written and verbal. You’ll communicate with employees across multiple timezones via chat, tickets, and video calls. • Experience in helpdesk, desktop support, or IT operations covering Windows, macOS, and Linux. • Working familiarity with identity and access management — Okta, Active Directory, or similar. • Comfort administering cloud-based platforms (Google Workspace, Jira, Slack, etc.). • Familiarity with Linux servers and/or Windows Server environments. • Some scripting ability (Bash, Python, or similar) or willingness to develop it. • Basic understanding of cybersecurity principles — hands-on experience is a plus. • Personal curiosity about technology — home labs, side projects, automation experiments, anything that shows you tinker and learn on your own. • Bonus • Bonus • SSO and provisioning protocols (SAML 2.0, SCIM). • Endpoint management and zero-touch deployment tools. • Networking fundamentals, VPNs, and firewall/routing concepts. • A/V and telecom systems. • Authorization and privilege management (LDAP/AD binding, least-privilege access). • Work Style • Work Style • Independent on weekends with escalation paths for critical issues. • Weekday shifts overlap with the broader IT and security team for collaboration and handoffs. • We value self-motivation, clear communication, and a genuine desire to grow your skills and step outside your comfort zone.#LI-KG1#LI-VIETNAM#LI-INDIA
Responsibilities
• First responder for employee IT support via helpdesk tickets, chat, and other channels. • Troubleshoot issues across Windows, macOS, and Linux environments. • Manage user accounts, access, and permissions through Okta, Active Directory, and Google Workspace. • Administer SaaS platforms including CrowdStrike, Jira, Slack, and others. • Handle zero-touch workstation deployment and remote endpoint management. • Monitor systems and security tooling for alerts or events requiring escalation. • Maintain support documentation and runbooks. • Coordinate with vendors on hardware procurement, returns, and repairs. • Take on project work — system improvements, automation, and new solutions during downtime.
No credit card. Takes 10 seconds.