Signifyd - Risk Intelligence Manager

• Hire, coach, and performance-manage a team of fraud analysts, closing skill gaps and serving as the escalation resource for complex investigations and emerging attacks. • Own and improve the standards, playbooks, and tools for incident response, case review, merchant onboarding, decision transparency, and rule design where historical data is limited. • Turn investigative findings into clear recommendations for the teams responsible for business and customer outcomes, and represent Risk Intelligence in cross-functional initiatives. • Partner with business-unit leaders, Data Science, Customer Success, Product, and Engineering to close capability gaps and turn fraud behaviors into durable signals, features, and model improvements. • Support customer conversations as a fraud subject-matter expert, explaining risk decisions and sharing effective practices. Coach analysts to communicate risk insights clearly and build confidence presenting to customers. • 3+ years of direct people management, including coaching and performance management, with a track record of building an effective team. • 5+ years in ecommerce, payments, fraud prevention, or risk management, including fraud investigations and emerging-threat response. • Advanced analytical judgment, including balancing fraud losses, customer experience, and intelligent risk-taking. • Experience building operational standards, playbooks, and workflows, and the discipline to improve how a team works. • Effective communication skills presenting to a variety of technical, business, and customer audiences • Solid cross-functional experience partnering with data science, customer success, product, or engineering.