Transcarent - Senior Product Manager - Identity & Eligibility

• Own the end-to-end product roadmap for identity, authentication, and eligibility - from how members enroll and verify themselves to how benefits and access rules are managed across client configurations • Define and simplify the data models that represent member eligibility, benefits coverage, and account relationships across our internal platform • Partner with engineering and data teams to build reliable, real-time eligibility determination that powers our Member-facing care experiences • Balance the need for simplifying access patterns for users while maintaining critical security goals for the business • Build internal tooling that enables client success, ops, and clinical teams to self-serve on eligibility lookups, troubleshooting, and configuration • Define clear reliability, accuracy, and latency targets for eligibility systems and hold cross-functional partners accountable to them • Track key metrics across enrollment funnels, eligibility match rates, and access failures • Design forward-looking access, authentication, and consent patterns that balance strong security controls with low-friction, trustworthy Member experiences across web, mobile, and live care channels. • Define identity and access patterns for non-human agents including delegated access, least-privilege scopes, and full auditability of actions taken on Member data. • Partner with AI, security, and clinical teams to ensure AI-powered and automated experiences can safely interact with sensitive health data while honoring Member consent, regulatory requirements, and our internal risk standards.