harvey - IT Operations Analyst
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Requirements
• Minimum 2+ years of IT support experience in a fast-paced startup or tech environment. • Strong troubleshooting skills with macOS, Windows, and mobile devices (iOS/Android). • Experience with Google Workspace, Okta (SSO/MFA), Slack, and other SaaS tools. • A strong customer service mindset—friendly, patient, and proactive—with a relentless focus on quality of experience. • Familiarity with basic networking concepts (Wi-Fi, VPNs, firewalls, IP troubleshooting). • Strong communication and stakeholder management skills, especially with non-technical teams. • Ability to thrive in a fast-paced, high-growth, and global environment. • Experience with scripting or automation (Python, Bash, PowerShell) to streamline IT tasks. • Experience managing MDM tools like Jamf, Kandji, or Intune. • Experience with Microsoft Office and Windows. • DEPENDING ON YOUR LOCATION, AN APPLICANT PRIVACY NOTICE MAY APPLY TO YOU. YOU CAN FIND ALL OF OUR APPLICANT PRIVACY NOTICES [HERE https://www.notion.so/harveyai/Harvey-Candidate-Privacy-Policies-319ac3fcdd7a803bb807d5094f249922].
Responsibilities
• Create a great employee experience through hands-on IT support for employees in our San Francisco office. • Support onboarding and offboarding, including provisioning/deprovisioning accounts and setting up new hire equipment. • Troubleshoot employee problems with applications, laptops, access, peripherals, printers, video conferencing, and networking issues. • Assist with meeting room tech and corporate events to ensure smooth hybrid meetings and high-quality A/V experiences. • Manage user accounts, access, and security settings across Okta, Google Workspace, Slack, and other SaaS tools. • Maintain IT asset inventory and coordinate hardware repairs, upgrades, and procurement. • Assist with basic security best practices and help enforce IT policies. • Collaborate with the IT team on automation, documentation, and process improvements. • Identify and track recurring problems and their root causes, working with system owners to solve them permanently.
Benefits
• At Harvey, we’re transforming how legal and professional services operate — not incrementally, but end-to-end. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come.
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