SpecterOps - Technical Account Manager
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Requirements
• 3+ Years of experience in Technical Account Management, Consulting, Penetration Testing, or other technical, customer-facing roles within the security industry. Customer Success Management experience is applicable, provided that the role(s) required technical capabilities. • Ability to maintain an account book of business • Basic understanding of scripting languages such as PowerShell or Python • Experience utilizing REST APIs to solve business problems • Ability to quickly learn new technologies and have an ongoing desire to stay current with the latest technologies and techniques • Ability to successfully complete a criminal background investigation • Candidate must be authorized to work and reside in the United States; we currently do not sponsor immigration visas • Desire to embody our core values of passionate curiosity, consistent improvement, empathy, sustainability, humility, and empowerment through transparency. • Travel: up to 15% within region • Experience in penetration testing and/or administering Active Directory or Azure • Experience with BloodHound Community Edition or BloodHound Enterprise • Demonstratable skill in describing and explaining Active Directory/Entra attack tradecraft • Experience with JSON data formatting and containerization platforms such as Docker and Kubernetes • Experience providing consultation services to companies in context
Responsibilities
• Customer Onboarding and Training: • Consult with customers to understand use cases and desired outcomes. • Onboard, train, and enable new BHE customers to ensure a smooth start. • Customer Engagement and Communication: • Maintain regular customer cadence calls to ensure ongoing engagement, proactively address concerns, and share best practices in Identity security. • Drive effective communications with customers and internal teams. • Integration Assistance: • Help customers integrate BHE data with other systems, enhancing their overall experience and value recognition. • Churn Risk Management: • Identify churn risk and implement success plans to restore customer health, ensuring long-term customer retention. • Account Health Monitoring: • Keep account health and status updated for management and cross-team reference, providing clear visibility into customer satisfaction and issues. • Collaboration with Product, Support and Engineering Teams: • Act as the customer's voice internally, advocating for requested features and providing the detail and context necessary for product design. • Develop solutions or prototypes that improve customer value recognition, leading towards developing new features. • Track support tickets and engage engineering as needed to resolve bugs for your customers in collaboration with Support Engineers.
Benefits
• Mid-level: $100,000 - $130,000 • Location • Candidate must be authorized to work and reside in the United States; we do not currently sponsor immigration visas. • Health/Dental/Vision/life insurance: 100% covered for both the employee and their family • Flexible time off policy • 13 paid holidays annually • 401(k) with up to 4% company match • Stock Options & bonuses • Remote work: $1,500 new hire allowance to set up home office • $500 annual home office allowance after first year • $150 monthly cell phone and internet reimbursement • $5,000 annual professional development allowance • $5,250 towards continuing education or student loan repayment • $1,200 annual budget for lifestyle, wellness, pet insurance and more • A one-time $10,000 benefit towards family planning • In person and virtual employee events throughout the year • And of course, company swag!
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