chownow - Regional Sales Manager, SMB (West Coast)
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Requirements
• 4+ years of sales management experience in SMB, high-velocity SaaS or marketplace environments • A proven track record of consistently hitting or exceeding quota as a manager • Prior experience selling SMB yourself—you understand the motion, objections, and pace • Demonstrated success improving conversion rates, ramp times, and rep productivity • Strong coaching instincts with a people-first leadership style • Deep comfort with Salesforce, forecasting, pipeline analysis, and performance metrics • The ability to balance strategy and execution—you can build the plan and jump in to close when needed
Responsibilities
• Lead, coach, and develop a team of SMB Account Executives in a high-velocity sales environment • Drive consistent performance against weekly, monthly, and quarterly revenue target • Run effective 1:1s, pipeline reviews, forecast calls, and live call coaching • Maintain accurate forecasting within ±15% variance through disciplined pipeline management • Partner closely with Revenue Enablement to identify skill gaps and deliver targeted training • Collaborate with Revenue Operations on process optimization, tooling, and reporting • Hire, onboard, and ramp top-performing sales talent • Ensure strong Salesforce hygiene and data integrity to maximize conversion and productivity • Build and sustain a high-performance, high-accountability team culture • Dive in personally as a player/coach to help support your team and close deals individually • ## Within 30 Days You’ll: • Progress through our Ramp Camp (ChowNow’s New Hire Onboarding Experience) • Shadow AE calls and demos to internalize sales motion and messaging • Cross-train with Onboarding, Customer Success, and Support to understand the full customer lifecycle • Launch weekly 1:1s and establish individual development plans • Build and customize Salesforce dashboards for pipeline visibility, conversion, and rep productivity • Begin weekly reporting cadence on attainment, conversion rates, and pacing • ## Within 60 Days You’ll: • Complete a full team assessment and deliver targeted coaching plans • Partner with Enablement to launch training focused on highest-impact performance gaps • Meet with multiple restaurant partners to deepen understanding of buying triggers and competitive positioning • Publish your first playbook updates based on real deal data and customer insights • ## Within 90 Days You’ll: • Implement at least one process or tooling improvement with Revenue Ops • Establish an ongoing AE hiring pipeline in partnership with Recruiting • Operationalize playbook governance—win/loss reviews, talk track iteration, and adoption accountability • Drive measurable improvements in data integrity, conversion rates, and forecast accuracy • Build a strong, engaged, execution-focused team culture • Start making 5-10 discovery calls a month in order to work toward your first close
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