Judi Health - Customer Success Manager, Digital Tools

• Bachelor’s degree in a relevant field or equivalent PBM or HealthTech experience • 4+ years of experience in customer success, client training, implementation, or enablement roles, preferably within healthcare technology • Demonstrated experience training users on software platforms and explaining technical workflows to non-technical audiences • Strong client-facing presence with comfort leading demos, trainings, and presentations • Excellent written and verbal communication skills, with a proven ability to create clear documentation and training content • Strong organizational and prioritization skills, with the ability to manage multiple clients and initiatives concurrently • Familiarity with member-facing healthcare tools (e.g., provider search, appointment scheduling, prescription savings) preferred. • Proficiency with common productivity and collaboration tools (e.g., Microsoft Office, Confluence, Jira, Scribe, or similar) • Demonstrated ability to collaborate effectively with cross-functional and remote teams • Ability to travel up to 5–10% • This range represents the low and high end of the anticipated base salary range. The actual base salary will depend on several factors such as: experience, knowledge, skills, and location of the job.