dandy - Sr Manager, Global Customer Success Operations
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Requirements
• 7+ years of experience in operations, training, or customer experience leadership roles within a high-growth or large-scale organization. • Proven success as a “manager of managers”, leading multiple teams and developing strong people leaders. • Strong operational and analytical mindset, with deep experience using performance data to guide team coaching, quality, and capacity decisions. • Experience scaling global teams and building consistency across regions, delivery modes (virtual and field), and customer types. • Highly process-oriented, with a track record of creating and improving cross-functional workflows. • Excellent stakeholder management and communication skills, capable of influencing across functions and levels. • Strong customer empathy and understanding of how to translate customer needs into operational solutions. • Comfort operating in ambiguity, with a willingness to roll up your sleeves to solve complex problems. • Experience in healthcare, SaaS, or high-touch B2B environments is preferred. • Familiarity with global or multilingual teams, especially across North America and Europe. • For full-time positions, Dandy offers a wide range of best-in-class, comprehensive, and inclusive benefits tailored to each country where we operate. Our local benefits packages typically include healthcare, dental, mental health support, parental planning resources, retirement savings options, and generous paid time off—ensuring our team members are supported no matter where they live and work.
Responsibilities
• Lead and develop a team of Training and Operations Managers overseeing field, virtual, and international trainers. Drive performance through clear OKRs, coaching, and accountability frameworks. • Own global training operations, including capacity planning, scheduling, and resource allocation, ensuring teams are deployed efficiently to meet business objectives across multiple regions and time zones. • Define and track KPIs that measure onboarding quality, efficiency, and trainer productivity, using data to inform continuous improvement and resource planning. • Build leadership capability within the Training organization — hiring, mentoring, and developing managers to become exceptional people leaders. • Collaborate cross-functionally with Sales, Customer Success, Product, and Clinical teams to align training programs with evolving business needs and customer feedback. • Oversee end-to-end training logistics and capacity planning, ensuring seamless execution across multiple time zones and delivery formats. • Identify and address operational bottlenecks across teams, processes, and systems; implement process improvements to drive standardization and scalability. • Champion the customer experience through consistent, high-quality onboarding that builds trust, confidence, and adoption. • Leverage data from multiple sources (Performance dashboards, LMS, feedback surveys) to drive operational excellence, and enhance overall team effectiveness.
Benefits
• $138,505.00 – $167,884.50 • Offers Equity • Actual compensation for roles will vary based on factors including the candidate's location, skills, qualifications, and experience. • Please note that compensation listed for U.S. based roles applies only to candidates working in the United States. Candidates hired outside the U.S. will receive regionally adjusted compensation. • Upload your resume here to autofill key application fields. • Drop your resume here! • Parsing your resume. Autofilling key fields... • or drag and drop here • Please provide a link to your LinkedIn profile. If you do not have one, please enter "n/a". • Please select all that apply. • Campus Recruiting • Dandy Career's page • You know someone who works here • By selecting “Yes”, you agree to receive text messages from us about your job application. Message frequency varies, and message and data rates may apply. Learn more in our Privacy & SMS Policy. • I consent to the processing of my personal data for the purpose of evaluating my application, in accordance with Dandy’s Privacy Policy. • Decline to self-identify • Hispanic or Latino - A person of Cuban, Mexican, Puerto Rican, South or Central American, or other Spanish culture or origin regardless of race. • Hispanic or Latino • White (Not Hispanic or Latino) - A person having origins in any of the original peoples of Europe, the Middle East, or North Africa. • White • Black or African American (Not Hispanic or Latino) - A person having origins in any of the black racial groups of Africa. • Black or African American • Native Hawaiian or Other Pacific Islander (Not Hispanic or Latino) - A person having origins in any of the peoples of Hawaii, Guam, Samoa, or other Pacific Islands. • Native Hawaiian or Other Pacific Islander • Asian (Not Hispanic or Latino) - A person having origins in any of the original peoples of the Far East, Southeast Asia, or the Indian Subcontinent, including, for example, Cambodia, China, India, Japan, Korea, Malaysia, Pakistan, the Philippine Islands, Thailand, and Vietnam. • Asian • American Indian or Alaska Native (Not Hispanic or Latino) - A person having origins in any of the original peoples of North and South America (including Central America), and who maintain tribal affiliation or community attachment. • American Indian or Alaska Native • Two or More Races (Not Hispanic or Latino) - All persons who identify with more than one of the above five races. • Two or More Races • Hispanic or Latino • White (Not Hispanic or Latino) • Black or African American (Not Hispanic or Latino) • Native Hawaiian or Other Pacific Islander (Not Hispanic or Latino) • Asian (Not Hispanic or Latino) • American Indian or Alaska Native (Not Hispanic or Latino) • Two or More Races (Not Hispanic or Latino) • I identify as one or more of the classifications of protected veteran listed above • I am not a protected veteran
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