GitLab - Senior Customer Success Engineer, Japan

• Experience providing technical consultancy and solution guidance through video calls and written channels, helping users or customers adopt technical solutions successfully. • Familiarity with DevSecOps workflows and related practices across areas such as source code management, CI/CD, security, and Agile planning, with the ability to grow breadth over time. • Hands-on technical background in software development, systems engineering, or similar technical environments, or equivalent practical experience. • Strong communication and collaboration skills, including the ability to explain complex technical topics clearly and work effectively with customers, account teams, and cross-functional partners. • Ability to lead or support workshops, demos, and enablement sessions that build confidence and drive adoption. • Ability to manage multiple priorities in a remote, asynchronous environment while communicating status, risks, and next steps clearly. • Interest in supporting customers across APJ and adapting to different cultures, working styles, and technical maturity levels. • Must be based in Japan, with full working rights in Japan • Must be fluent in Japanese and English • In this role, you'll support our customers across APJ, delivering workshops, demos, and best-practice guidance while contributing back to our shared documentation and enablement resources. For more on how we work, see Customer Success Engineering team handbook page. • How GitLab Supports Full-Time Employees • Benefits to support your health, finances, and well-being • Flexible Paid Time Off • Team Member Resource Groups • Equity Compensation & Employee Stock Purchase Plan • Growth and Development Fund • Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. • Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. • Country Hiring Guidelines: