MariaDB plc - Associate Customer Success Manager
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Requirements
• Always represent the company in a knowledgeable and professional manner. • Possess a mix of technical acumen, intellectual curiosity, and interpersonal relationship-building skills. • Good time management and organization skills. • 1-2 Years of relevant experience (customer support, entry level account management, graduate) • Ability to develop and maintain C-Level relationships. • Ability to deliver custom ROI analysis for your customer portfolio with minimal guidance. • An understanding of customer success principles. • Basic understanding of relational databases and specifically MariaDB concepts and features. • Can speak to new features and quickly speak to new releases of MariaDB. • Communicates effectively at all levels with confidence. • Creates persuasive, clear, and concise emails and presentations for various audiences with minimal guidance • Knowledge and understanding of databases • Track record working effectively with internal, partner and customer teams • Meets/exceeds MariaDB’s functional/technical depth for this role • Proficiency in a foreign language • LocationRemote - US (Austin, TX area, preferred). • Location • Austin, TX area, preferred • CompensationThe annual anticipated U.S. base salary range for this full-time position is USD $60,000 - $70,000. The anticipated commission range is $25,000 - $30,000. Please note that commission is uncapped.
Responsibilities
• Support and engage with customers throughout all stages of their customer lifecycle: onboarding, adoption, expansion, retention, and advocacy. • Guide new customers through onboarding for MariaDB deployments. • Manage and maintain the automated program supporting relevant accounts within the portfolio. • Formulate an ongoing meeting cadence with the assigned portfolio. • Become a trusted advisor and advocate for customers within the company. • Understand customers' data management strategies and effectively articulate additional improvements and/or new strategies for their MariaDB implementations with minimal guidance. • Identify proactive opportunities to work with and provide value to customers. • Proactively address customer experience issues early, collaborating with Technical Support to understand their customer's issue, and assisting as an escalation point of contact. • Work with Sales Engineers and Professional Services to determine appropriate services for MariaDB upgrades, migrations, deployments, and/or maintenance. • Conduct regular business reviews within accounts, showcasing value and learning about business goals and priorities. • Encourage customer participation in company initiatives (Webinars, Roadshows, Product Feedback, etc). • Responsible for measuring, managing, and improving customer health, engagement, and value realization. • Coordinate with Account Executives to ensure the upgrade, migration, and/or growth of the customer portfolio. • Articulate growth plans, expectations, and successes; documented and tracked within success plans. • Manage and maintain customer portfolio in achieving the company's Net Retention goals.
Benefits
• commission range • Actual salaries may vary and fall outside of this range depending on factors such as a candidate’s qualifications, geographic location, skills, experience, and competencies. • In addition, we are often open to a wide variety of profiles, and recognize that the person we hire may be less experienced (or more senior) than the job description as posted. Salary is one component of MariaDB’s total rewards package, which includes, health insurance, life, and disability insurance, funds toward professional development resources, Flexible Paid Time Off (FPTO), paid holidays, and parental leave, just to name a few! • What’s in It for You?Impact the world of technology by pushing the boundaries of technology and business models, working at MariaDB. Be part of a game-changing organization that encourages outside-the-box thinking, values empowerment, and is truly shaping the future of the software industry. You’ll be collaborating with high-caliber colleagues around the world, offering unparalleled learning and growth opportunities. We provide a very competitive compensation package, additional benefits and a massive degree of flexibility, freedom, and more.
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