twelve-labs - Solutions Architect
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Requirements
• Have 5+ years of experience in a technical, customer-facing role such as Solutions Architect, Technical Account Manager, or Implementation Engineer. • Demonstrate a strong understanding of and experience working with LLMs, multimodal AI, REST APIs, Python, JavaScript, and modern application development, with a deep understanding of video workflows and video workloads. • Have experience driving customer implementations from kickoff through production launch, with a track record of building trusted technical relationships. • Are an exceptional communicator who can translate complex technical concepts to business stakeholders and debug integration issues with engineering teams. • Operate with high horsepower, manage multiple projects simultaneously, and thrive in a fast-changing environment with evolving priorities. • Bring a collaborative, humble attitude with an eagerness to help customers and internal teams succeed. • Even if there are a few checkboxes that aren't ticked through your prior experience, we still encourage you to apply! If you are a 0-to-1 achiever, a ferocious learner, and a kind and fun team player who motivates others, you will find a home at TwelveLabs. • We welcome applicants from all walks of life and are committed to equal-opportunity employment. We cherish and celebrate diversity not just because it is the right thing to do, but because it makes our company much stronger.
Responsibilities
• Deliver an exceptional customer experience by providing technical expertise, scoping use cases, and supporting the implementation of video AI applications with technical stakeholders at startups and enterprises. • Own technical relationships with strategic customers, ensuring successful integrations, resolving complex technical challenges, and driving adoption across their organizations. • Guide customers on best practices for leveraging TwelveLabs APIs to create secure, scalable, and differentiated video understanding experiences. • Serve as the first line of defense for design, security, compliance, and architecture questions, escalating complex requirements to internal experts as needed. • Create and maintain documentation, implementation guides, and FAQs for common customer requirements and technical challenges. • Gather customer feedback and represent the voice of developers and enterprises to internal teams, helping shape product roadmaps and future capabilities.
Benefits
• Competitive salary with performance bonuses based on individual contributions and company growth • Comprehensive health insurance plan including medical, dental, and vision coverage for employees and their dependents • Generous retirement savings plans that include employer matching up to a certain percentage of the employee's contribution
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