OpenSesame - Manager of Information Technology

• Build strong relationships with team members and understand career goals. • Assess strengths, skill gaps, and coaching opportunities. • Understand your team’s process and how people work together. • Participate in regular team workflows to gain hands-on context. • Get to know your peers in compliance, engineering and across the company. • Gain hands-on familiarity with core IT tools and workflows. • Develop a reasonable understanding of the company tool ecosystem and ensure documentation is up to date. • Ride along with a vendor evaluation and/or renewal • Coach team members in collectively owning their work. • Audit the current onboarding/offboarding process end-to-end. • Review the team productivity and quality metrics and OKRs. • Assess helpdesk SLAs, ticket workflows, and project intake. • Identify bottlenecks, documentation gaps, and automation opportunities. • Develop a 6–12 month improvement roadmap. • Take the reins for the process overall and evolve it further. • Propose a structured, cross-functional onboarding/offboarding framework. • Develop senior team members into player-coaches. • Establish clear ownership areas within the team. • Improve visibility into team workload and capacity. • Collaborate with compliance and engineering to have a shared security stance vision. • Communicate about complex migrations with groups, potentially the entire company, at a high level of quality. • Own the IT project roadmap and prioritization process. • Lead cross-functional IT initiatives (e.g., migrations, security improvements, system rollouts). • Own 2-3 Vendor relationships. • Begin to quantify vendor evaluation needs based on data. • Collaborate and advocate for your vision for the project roadmap and priorities. • Own the application authentication stance for the company. • Prioritize automation over hands-on action in more critical systems. • Create disaster recovery processes for critical systems. • Launch ongoing process improvement experiments backed by data. • Implement measurable KPIs for onboarding/offboarding efficiency and accuracy. • By the end of your first year, you will have established yourself as a relied upon partner to most teams in OpenSesame and are working, often behind the scenes, for your team to keep them productively supporting all of the company's initiatives. IT runs with clarity and discipline. • IT operates as a proactive partner, not just a service desk. • You consistently understand team health, performance, and development needs. • The team demonstrates ownership, accountability, and continuous improvement. • Onboarding/offboarding is automated, documented, and audit-ready. • Authentication and access management follow defined standards. • Vendor spend and risk decisions are data-driven. • Learning always, improving constantly. • You are a trusted cross-functional partner influencing company-wide initiatives. • You might notice we don’t have the typical list of requirements and buzzwords here. That’s intentional. • We’re looking for proven examples from your career that show you can do this job — that you’ve built systems, driven alignment, and created impact at scale. When you look back a year from now, you’ll know you’ve made OpenSesame better, faster, and stronger because of your leadership.